Field Service Manager
Company: Technical Safety Services
Location: Chicago
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Who are we? Technical Safety
Services (TSS) is a leading laboratory service provider with
locations across the United States. Our customers include leading
life sciences and healthcare companies and renowned research
institutions. We are rapidly growing and looking for additional
passionate and talented employees to join our team and partner with
TSS’ customers who are doing dramatic work focused on improving the
human condition. TSS ensures the equipment our customers use to
keep their employees and products safe is in full working order. We
are the leading provider in the country of testing and
certification services for cleanrooms, fume hoods, biological
safety cabinets, and other controlled environment equipment.
Working at our customers facilities, TSS employees are key enablers
– helping ensure safety, accuracy, and compliance in some of the
leading laboratories in the United States. How will you make an
impact? The Field Service Manager is a key team member and
contributor that helps manage the day-to-day operations of their
specific region of responsibility which includes all field service
personnel supervision and oversight of general workflow to ensure
productivity and service quality expectations are met. The basic
function of the Field Service Manager is to lead and coordinate
activities of personnel engaged in providing testing,
certification, and related services. This includes overseeing all
field service personnel training, development, general workflow
efficiency, and performance management. *This role can be located
in Milwaukee, WI or Chicago, IL. *This role may require upwards of
50-60% of travel What will you do? Manages and develops a team of
field service technicians that service a specific geography of
customers across a diverse set of service offerings. Partners with
upper field service management to ensure efficiency and
productivity goals are met so that the region can meet its
financial and regional growth targets. Coordinates with senior
staff and the training department to ensure sufficient training and
development of your field staff. Coordinates with operations to
ensure technicians are scheduled as efficiently as possible and any
logistical issues are addressed. Maintains awareness and
involvement in the resolution of customer situations and any
equipment problems. Performs testing, certification, environmental
monitoring, calibration, and other services on client premises
across a variety of laboratory, hospital and/or pharmacy spaces and
equipment. Acts as an interdepartmental liaison with other
department managers and corporate shared services providing
support. Other duties as assigned. How will you get rewarded? TSS
offers competitive salaries and a wide range of benefits: Salary
range of $75,000 - $95,000 annually (Salary to be determined by the
education, experience, knowledge, skills, and abilities of the
applicant, internal equity, and alignment with industry data.)
Medical, vision, and dental insurance 401(k) plan with a company
matching contribution Long-term disability, short-term disability,
and life insurance Competitive Paid Time Off (PTO) and company paid
holidays How will you get here? Education and Experience Requires a
high school diploma, with a bachelor’s degree in a related field of
study preferred. Requires 2 years of testing and certification
experience for BSC, Fumehood or cleanroom environments. Requires 2
years of relevant business leadership experience including
profit/loss and key performance indicators. Requires some people
management experience. A combination of education, training and
related experience may meet requirements. Knowledge, Skills, and
Abilities Excellent customer service and relationship building
skills. Demonstrated leadership, business, and management skills.
Proficient with the Microsoft Office suite. Possess interpersonal
skills to drive collaboration, commitment and productivity when
working with cross-functional teams and customers. Ability to
manage a team to achieve business goals together. Strong verbal and
written communication, including the use of open and constructive
feedback. TSS is a passionate equal opportunity employer and
celebrates diversity. Interested in a role but not sure it’s the
right fit for you? Call us and let’s talk. Powered by JazzHR
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Keywords: Technical Safety Services, Elgin , Field Service Manager, Science, Research & Development , Chicago, Illinois
