ElginRecruiter Since 2001
the smart solution for Elgin jobs

Customer Service Representative

Company: mommy jobs online
Location: Elgin
Posted on: August 17, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking both English AND English/Spanish Bilingual Opportunities Available The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept appraised of the status of their request. Essential Functions Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customers reason for cancellation. Address customer complaints with the goals of increasing satisfaction and retention rates. Exercise creative negotiation and sales techniques to motivate customers to continue using our services. Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products. Communicate company policies and procedures to customers. Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc. Utilize call center technology to input, track, and report customer issues. Navigate company software programs, use web based search engines and troubleshoot customer issues. Escalate calls outside their scope to appropriate tier of Customer service support function. Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities). Follows directives from Call Center Management (Coaches, Managers, etc.). In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required. Other Functions Maintains excellent relations with all internal and external customers. Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc. Other duties as assigned. Minimum Requirements The following are required to enable job holders to perform the essential functions of the job. Skills/Knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision. Experience/Education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at Home Locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards. Additional Requirements Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT). Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays). Work from home requirements: Must have a computer with Windows 7 or greater High Speed Internet Service Landline Phone Service Pay: $13.00 per hour To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLShannonD when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommy jobs online, Elgin , Customer Service Representative, Sales , Elgin, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Rep, General Industrial
Description: SunIRef:Sales:title Sales Rep, General Industrial Sherwin-Williams 4,396 reviews - Madison, WI Sherwin-Williams 4,396 reviews Read what people are saying about working here. CORE RESPONSIBILITIES AND (more...)
Company: Sherwin-Williams
Location: Madison
Posted on: 08/18/2019

Experienced B2B Appointment Setters
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Crystal Lake
Posted on: 08/18/2019

Sales Representative
Description: American Dream Home Improvement, Inc. br br Sales Representative Restoration Specialist br br Are you still searching for that perfect work-life balance Something that you can make your own (more...)
Company: ADHI
Location: Madison
Posted on: 08/18/2019


Call Center Agents
Description: Call Center Agents This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly We are the worlds largest provider of diversified business (more...)
Company: MommyJobsOnline
Location: Elgin
Posted on: 08/18/2019

Looking For The Best B2B Telemarketers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Kenosha
Posted on: 08/18/2019

Geek Squad Consultation Agent
Description: BR Job Title: Geek Squad Consultation Agent Job Category: Services/Installation/Repair Location Number: -East Madison-Store Job Description: Geek Squad Consultation Agent Our Agents are the (more...)
Company: Best Buy
Location: Madison
Posted on: 08/18/2019

Sales Representative - Flexible Schedule
Description: American Dream Home Improvement, Inc. Sales Representative Restoration Specialist Are you still searching for that perfect work-life balance Something that you can make your own hours without sacrificing (more...)
Company: American Dream Home Improvement
Location: Elgin
Posted on: 08/18/2019

Outside Sales - Interviewing Experienced and Entry Level - Joliet
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. Have you ever noticed that (more...)
Company: Platinum
Location: Joliet
Posted on: 08/18/2019

DCS Inside Sales Representative
Description: Position Summary: Responsible for selling CPI's distinctive DCS programs, services and products to long term care, healthcare, human services and other organizations, orchestrating all aspects of the (more...)
Company: Crisis Prevention Institute
Location: Milwaukee
Posted on: 08/18/2019

Market Sales Leader
Description: Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are (more...)
Company: Campbell Soup
Location: Milwaukee
Posted on: 08/18/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Elgin RSS job feeds