ElginRecruiter Since 2001
the smart solution for Elgin jobs

Sales Support Operator 1

Company: rose international
Location: Hoffman Estates
Posted on: July 12, 2019

Job Description:

Position Number: 317317

Location: Hoffman Estates, IL

Desired Skill Set:
Analytical Skills, CRM, Customer Service, Inventory Control, Problem Management, Sales, SAP

Position Description:

  • *C2C is not available**
  • *Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

    Job Title: Sales Support Operator 1

    Location: Hoffman Estates, IL, 60195

    Duration: 6+ Months, potential to go permanent

    Schedule: Shift 1; M-F (8:30 - 5:30)


    • At Client, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success.
    • We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers' experience.
    • We empower our employees to act as owners, and trust our managers to self-direct their teams and innovate to succeed.
    • We communicate honestly and drive transparency to learn from our mistakes and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
    • The Customer Support Coordinator is responsible for processing large volume data entry in both alphanumeric and symbolic data entry from source documents into CRM software.
    • Recognizes when to escalate customer issues and supports customer with price and availability, simple product crossing and referral to appropriate specialist for technical support and/or problem resolution when warranted.
    • Lead the investigation and resolution of open lines associated with LMV Customer Support
    • Managed orders.
    • Utilize SAP and other applicable reports to identify open orders and distribute to customer support for review and resolution under the defined process.


      • The Product Selection Specialist will be responsible for:
      • Providing price and availability for multiple products within assigned business segment.
      • Ability to handle a large volume of calls to provide pre-order and post order product support.
      • Will service internal as well as external customers, industrial and construction distributors, and sales.
      • Must have the ability to understand and navigate through multiple systems such as: SAP, Philos, Industry Mall, and other Client online tools.
      • Utilize CRM tool to enter, manage, and prioritize case load to attain established service level agreements.
      • Will need to have organizational familiarity to transfer customers appropriately throughout other support organizations within Client.
      • Bring more value to each call/request by:
      • Providing solutions to discontinued or obsolete product
      • Looking for alternate solutions when product is not in stock
      • Crossing other manufactures' part numbers over to Client part numbers
      • Acting as the level 1 product support for Customer Support
      • The ability to quote MCC buckets, panelboards, and other modified product in COMPAS

        Required Skills:

        • High Level of professionalism and excellent customer service skills.
        • Ability to multitask and handle a high volume of work accurately.
        • Excellent verbal, written, and organization skills.
        • Ability to be the escalation point for product support for Customer Support and Johnson City.
        • Desire to grow within the company.
        • Ability to work within a team environment.
        • Must be a self starter.
        • Ability and desire to learn assigned business segment product line. May need to take internal product training.
        • Must be detailed oriented.
        • Ability to successfully complete required training program.
        • Must have organizational knowledge in order to obtain proper product support.
        • Must have the ability to navigate through multiple catalogs and online tools to provide product support.
        • Must be able to cross, identify, select, and provide replacement parts.
        • Must be able to provide trip curves, drawings, specifications sheets, and instruction sheets.
        • Must be able to quote replacement motor control center unit-only.
        • Must be able to quote panelboards, switchboards, and motor control centers in certain situations.

          Required Knowledge/Skills, Education, and Experience:

          • High School Diploma.
          • 2+ years' of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
          • Prior knowledge of processing freight claims, returns, call tags, credits and debits.
          • Strong data analytical and problem solving skills in identifying patterns and trends.
          • Proficient with Microsoft Suites.
          • Basic understanding of inventory management.

            Preferred Knowledge/Skills, Education, and Experience:

            • Associate's degree in General Business or related discipline.
            • Strong knowledge of SAP, CRM systems and Quotation tools.


Keywords: rose international, Elgin , Sales Support Operator 1, Sales , Hoffman Estates, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Sales Jobs

Part Time Service Agent (Car Detailer) - Waukesha Car Sales
Description: Enterprise Holdings, through its regional subsidiaries, operates the largest fleet of vehicles in the world through a global network of nearly 8,600 airport and neighborhood locations under the Enterprise (more...)
Company: Enterprise Rent-A-Car
Location: Waukesha
Posted on: 07/24/2019

Sales Representative
Description: Sales quotas
Company: American Bed
Location: Crystal Lake
Posted on: 07/24/2019

Part Time Service Agent Car Detailer Alpine Rd Location
Description: We have a great opportunity for a part time Service Agent/Car Detailer at our location in on Alpine RD in Rockford, IL 20-25 hours per week Enterprise Rent-A-Car is the largest and fastest growing privately (more...)
Company: Enterprise Rent-A-Car
Location: Rockford
Posted on: 07/24/2019

At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Joliet
Posted on: 07/24/2019

Insurance Agent
Description: The Agent Opportunity br br We look for people who: br br Want to make a positive difference in people's lives and in their community br Want a career that is both personally and financially (more...)
Company: State Farm
Location: Joliet
Posted on: 07/24/2019

Call Center Agents - Work From Home
Description: We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government (more...)
Company: Mommy Jobs Online
Location: Hoffman Estates
Posted on: 07/24/2019

Seeking Sales Professionals - Home Office
Description: We are looking for upbeat personalities who take pride in helping others work for our
Company: AP USA
Location: Racine
Posted on: 07/24/2019

Field Sales Representative
Description: Field Sales Representative American Dream Home Improvement, Inc. Sales Representative Restoration Specialist Are you still searching for that perfect work-life balance Something that you can make your (more...)
Company: ADHI
Location: Rockford
Posted on: 07/24/2019

B2B Virtual Appointment Setter
Description: Are you seeking a career that will allow you the ability to work from home with a greater earning potential TeleReach Corporate offers both. As a Business Development Representative with TeleReach, you (more...)
Company: TeleReach Corporate
Location: Rockford
Posted on: 07/24/2019

New Business Multi-Media Sales
Description: Duties and responsibilities include: br br Prospect for new business via outside sales calls. br Develop techniques to get in front of decision makers of local businesses and set sales appointments (more...)
Company: Lee Enterprises
Location: Kenosha
Posted on: 07/24/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Elgin RSS job feeds