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Customer Service / Order Processing Representative

Company: Elgin Industries
Location: Elgin
Posted on: November 25, 2022

Job Description:

Elgin Industries is seeking Customer Service / Order Processing Representative for a fulltime position to primarily provide exceptional service to our customers on a daily basis. We are an established company, and always seeking qualified individuals with a strong work ethic, a commitment to excellence, and the willingness to go above and beyond.Schedule: Monday - Friday 8am to 5pmESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Edits orders received for price and correct parts interchange. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Sends customers price sheets and catalogs. Enters order into computer. Checks order. Releases order into the system to be processed. Prints picking tickets for filling order in plant and follows up on orders to ensure delivery by specified dates. Checks inventory and notifies purchasing departments of orders that would deplete stock. Files shipping department copy of picking ticket of filled orders. Specifies labeling needed on order. Receives and checks on customer complaints - shortages, pricing, undelivered shipments, etc. Confers with production, sales, shipping, or warehouse, for delayed shipments. Makes out-bound sales support calls.QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.High school diploma or equivalent. Minimum of 3 years of related experience working directly with customers on phone or via email. Computer literacy required.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization. ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walkJob Type: Full-timeBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridayWork Location: One location

Keywords: Elgin Industries, Elgin , Customer Service / Order Processing Representative, Sales , Elgin, Illinois

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