Customer service rep.
Company: Copart
Location: Elgin
Posted on: January 7, 2021
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Job Description:
The Customer Service Representative (CSR) provides exceptional
customer service to internal and external customers of Copart.
Through a thorough understanding of Copart practices, the CSR
offers solutions that aid and facilitate a unique customer service
experience. The CSR provides general administrative support while
multi-tasking in hectic and stressful situations. In addition, the
CSR will be the face of the Company through face to face and vocal
interactions with all levels of customers which range from the
general public to high level managers of organizations.* Receive
and process payments.* Update lot (vehicle) notes in the system.*
Answer multi-line telephone in a professional manner.* Face to face
customer interaction.* Use company resources to gather information
and offer solutions to meet customer needs.* Contact clients to
obtain vehicle pick-up information.* File documents according to
criteria.* Process mail incoming and outgoing per criteria.* Read
and interpret various reports and documents.* Proper completion of
sale documents.* Other duties as assigned.* One year of office
support experience in a customer service role.* High School
diploma.* Excellent customer service skills and attitude.*
Excellent written and verbal skills.* Proficient with office
equipment.* Basic math skills.* Attention to detail.* Problem
solving.* Computer proficiency - MS Suite.* Typing speed 45WPM.*
Basic 10 Key proficiency.* Professional appearance.* Ability to
multi task in a fast paced environment.* Bilingual skills a plus.*
Occasional overtime as needed.
Keywords: Copart, Elgin , Customer service rep., Sales , Elgin, Illinois
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