Enterprise Search Engine Optimization - Quality Analyst
Company: EDWARD JONES
Location: Hampshire
Posted on: January 26, 2023
Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.Team Overview:
Edward Jones is seeking an experienced and talented individual
contributor to help analyze and optimize Enterprise Search for the
firm. The ideal candidate is highly motivated to analyze search
data, evaluate proposed enhancements, and optimize results while
partnering with key stakeholders to deliver an exceptional Search
Experience. Providing a highly resilient platform that aligns with
industry best practices and a premium user experience are top
priorities for this group.
What you'll do---
As a Search Quality Analyst, you will explore and contextualize
relevant data points that impact the end user Search Experience.
Utilizing end user feedback, log analysis and a variety of
reporting mechanisms, you will be the voice of the user for
improving search relevancy for Edward Jones. In this role, you will
work closely with members of the Search team, business analysts,
content and product owners to continually refine and execute
changes that improve both findability and searchability of firm
content. Other responsibilities of the role include but are not
limited to:
Develop and implement KPI's to
measure search successCreate relevancy models that guide decisions
for new and existing contentPerform A/B testing and scoring to
validate desired effects of changeSuggest enhancements based on
quantitative and qualitative data analysisEstablish a deep
understanding of team systems, processes, priorities, and
technologies Support the user community through direct
communication and high touch interactions
What You'll Need---
Demonstrated experience supporting
large scale or enterprise-wide Search solutionsBasic and some
advanced knowledge of search engines:Linguistics (synonyms,
stopwords, stemming and lemmatization)---Knowledge of search
architecture Relevancy model and relevance score
calculation---Content acquisition and preparation for indexingBasic
and some advanced knowledge of search-related analyticsUnderstand
search logging, how analytics systems work, sessions---Experience
with manual and automated log analysis toolsLogs in aggregate:
Finding query patterns in the logsBasic/single-dimension
informative metrics (top queries, zero-results queries, top clicked
documents, etc.)KPIs and benchmarksBachelor's degree preferred or
related work experience
- 100 Best Workplaces for Millennials in 2022, published Fortune
July 2022, Great Places to Work - data as of March 2022.
Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for
Millennials by Great Places to Work - and Fortune - magazine. The
privately held firm ranked No. 2 overall, in its fourth appearance
on the list.2022 Fortune Best Workplaces for Women, published
September 2022, research by Great Places to Work -, data as of
August 2021. Compensation provided for using, not obtaining, the
rating.
Edward Jones has been named to the
2022 Best Workplaces for Women list by Great Places to Work - and
Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best
Companies to Work For, published April 2022, research by Great
Place to Work -, data as of August 2021. Compensation provided for
using, not obtaining, the rating.
For the 23rd time, Edward Jones has
earned a spot on the Fortune 100 Best Companies to Work For -
ranking by Great Places to Work - and Fortune - magazine. Edward
Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places
to Work For LGBTQ+ Equality, Great Place to Work - in partnership
with Human Rights Campaign Foundation, published Equity Magazine
January 2022, data as of July 2021. Compensation provided for
using, not obtaining, the rating.
Edward Jones scored 100 percent on
the Human Rights Campaign Foundation's 2022 Corporate Equality
Index (CEI) the nation's foremost benchmarking survey and report
measuring corporate policies and practices related to LGBTQ+
workplace equality. The ranking designated Jones as one of the best
places to work for LGBTQ+Equality.Edward Jones does not
discriminate on the basis of race, color, gender, religion,
national origin, age, disability, sexual orientation, pregnancy,
veteran status, genetic information or any other basis prohibited
by applicable law.At Edward Jones, we value and respect our
associates and their contributions, and we recognize individual
efforts through a rewards program that promotes a long-term career,
financial security and well-being. to learn more about our total
compensation approach, which in addition to base salary, typically
includes benefits, bonuses and profit sharing. The salary range for
this role is based on national data and actual pay is based on
skills, experience, education, and other relevant factors for a
potential new associate:
Salary: $78795 - $134163
Category: Headquarters
Keywords: EDWARD JONES, Elgin , Enterprise Search Engine Optimization - Quality Analyst, Professions , Hampshire, Illinois
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