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Technical Consultant-Infrastructure

Location: Saint Charles
Posted on: November 23, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.At Edward Jones, we are developing a suite of next-generation end-user computing solutions to meet the evolving needs of our associates while supporting our growing business. The End User Computing Technical Consultant will play an integral role in identifying new technologies and strategies for supporting the endpoint devices in the Firm. The ability to collect, manage and analyze data from Firm devices will be critical to helping improve the overall End User Digital Experience. The Technical Consultant will be part of a team responsible for managing and supporting over 65,000 end-user computing devices in locations across North America.

Position Responsibilities:

  • Takes a user-centered approach to solving problems and implementing new solutions
  • Lead efforts to proactively resolve technical problems and improve system performance
  • Actively mentor and train other associates in their area of expertise
  • Provide direction as to the effective use of technology within the enterprise architecture
  • Provide leadership related to technical aspects of tools, methodologies, best practices and processes, and standards that apply to their technical area of expertise.
  • Research technical improvements and takes the initiative to communicate/implement solutions.
  • Participates and represents the area in cross-functional groups.
  • Communicates issues and problem resolutions with all affected stakeholders, business areas, and vendors.
  • Research requirements to determine system feasibility, costs, benefits, or functional requirements.
  • Ensure prudent use of the firm's financial resources.Position Requirements
    Minimum of 7 years of experience directly related to the technical area of expertise.Bachelor's in Information Technology, Telecommunications, or Engineering preferred or related work experienceExperience using Powershell/Bash to automate data collection and remediate issuesAbility to capture, filter, and interpret large data sets in order to draw meaningful conclusionsExperience with Workstation Management Tools: Microsoft SCCM, Active Directory Group Policy, JAMF, or othersExperience designing and building metrics and dashboards to convey key information simply and quickly.Experience with detailed technical analysis of log files and metrics to resolve complex issuesAbility to engage across technical areas and teams to troubleshoot problems spanning multiple technologiesExperience leading efforts to proactively resolve technical problems and improve system performance Experience with Endpoint monitoring and troubleshooting tools: Nexthink, Liquidware Stratusphere, Windows Performance Monitor, Dynatrace, or othersConsidered a subject matter expert in an I.S. discipline (business solutions, systems
    • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
      • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
        Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
        For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
        Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
        Salary: $90628 - $154313
        Category: Headquarters

Keywords: EDWARD JONES, Elgin , Technical Consultant-Infrastructure, Professions , Saint Charles, Illinois

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