Senior Helpdesk Technician

Company: LeadingIT
Location: Woodstock
Posted on: June 25, 2022

Job Description:

Are you a proactive doer? Do you need variety and change to keep from getting bored? Once youve been trained, do you prefer to work independently and get things done? Do you agonize over details and making sure all your work is perfect? Do you quickly become an expert in any subject matter youre working in? Do you enjoy solving problems?
Responsibilities:
+ Solve uncommon issues that have been escalated
+ Perform remote network and server troubleshooting
+ Learn and integrate new security technologies
+ Determine the best solution based on the issue and details provided by customers
+ Handle project implementation from start to finish
+ Record notes regarding the issue and troubleshooting taken
+ Create and maintain documentation
+ Follow-up and update customer with status and information
System Requirements:
+ Passionate (and patient) about problem solving and customer service.
+ Experience installing and troubleshooting server roles
+ Knowledge of firewall configuration and troubleshooting
+ Diligent with note taking, following process, and documentation.
+ Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
About us and what you can expect:LeadingIT provides fully outsourced cybersecurity and IT support to growth focused Chicagoland businesses and organizations. We break the typical mold by providing ALL-inclusive FAST + FRIENDLY support to our clients with a focus on SECURITY.We have a fast-paced environment with ZERO micro managing, we assess RESULTS.We gather feedback and adjust how we operate based on YOUR ideas.We CARE about our team and our clients and understand the need for flexibility with life+work.TWO great locations within

Keywords: LeadingIT, Elgin , Senior Helpdesk Technician, Professions , Woodstock, Illinois