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Senior Network Analyst

Company: EDWARD JONES
Location: Saint Charles
Posted on: June 24, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.For an organization that annually ranks as one of the best places to work in the United States, this is the best time to join. With a vision towards the future we are looking into what initiatives our firm can execute within a ten-year span to drive the support of potentially 30,000 financial advisors. As a member of the Voice Services department at Edward Jones you will help manage over 14,000 IP extensions on an enterprise voice network supporting the firm's business processes while providing a highly available service to our clients, branches, and associates. You will be part of a team that provides a range of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, Computer Telephony Integration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points.

Key Responsibilities:

  • Resolving complex problems of voice services and applications
  • Delivering quality timely results while managing competing priorities
  • Improving overall service and efficiencies of the support processes year to year
  • Design, develop, and test contact center solutions
  • Working closely with associates and third-party vendors to troubleshoot, and resolve problems
  • Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions
    • A minimum of 2 years of telecommunications experience
    • Undergraduate degree, or higher, in IT related field preferred
    • Windows and Linux operating system experience
    • Foundational understanding of:
      • Telecommunication architecture and call flows
      • Network architecture and IP routing
      • Systems management: Linux and Windows servers, scripting, log management, software distribution and patch management
      • Alert handling: SNMP, SYSLOG
      • Configuration of IVR platforms and call recording solutions
      • Documentation standards with system and call flow diagramming
      • Strong interpersonal and leadership skills
      • Strong oral and written communication skills
      • Self-motivated while working in a team or as an individual contributor
        • Highly qualified candidates will have demonstrated experience in some of the following:
          • Avaya Aura components and architecture
          • Cisco Unified Communications
          • SIP, RTP, SIP-TLS, and SRTP
          • Verint Call Recording
          • Verint Quality Monitoring and Workforce Management
          • Large scale IP voice networks
            • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
              • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
              • 2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
                • From The Human Rights Campaign. All Rights Reserved
                • 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
                • J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
                  • Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
                    Salary: $76798 - $130764
                    Category: Headquarters

Keywords: EDWARD JONES, Elgin , Senior Network Analyst, Professions , Saint Charles, Illinois

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