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Helpdesk Technician

Company: LeadingIT
Location: Woodstock
Posted on: June 24, 2022

Job Description:

Job DescriptionAre you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is "How can I help you?" Do you enjoy juggling multiple tasks? Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record notes regarding the issue and troubleshooting taken
  • Create and maintain documentation
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on proceduresSystem Requirements:
    • Proven experience as a help desk technician or other customer support role
    • Good understanding of computer systems, mobile devices, and other tech products
    • Ability to diagnose and resolve basic technical issues
    • Passionate (and patient) about problem solving and customer service.
    • Diligent with note taking, following process, and documentation.
    • Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
    • CompTia A+ and Net+ certifications are a plus! About us and what you can expect:LeadingIT provides fully outsourced cybersecurity and IT support to growth focused Chicagoland businesses and organizations. We break the typical mold by providing ALL-inclusive FAST + FRIENDLY support to our clients with a focus on SECURITY.

      We have a fast-paced environment with ZERO micro managing, we assess RESULTS.We gather feedback and adjust how we operate based on YOUR ideas.We CARE about our team and our clients and understand the need for flexibility with life+work.

      TWO great locations within Your benefits –Salary: $40,000+/year based on your experience and work ethicOur ascension plans, even for Level 1, provide more than $10,000+/year in upward mobility100% company paid health, dental, life, and vision benefitsCompany match 5% 401k plan with GuidelineMore than 14+ days of paid time off AND two weeks' vacationCompany provided HP notebook, iPhone, and company gearOur hiring process:Submit your application AND complete a communication survey (7 min).If we like what we see, we will reach out to schedule a phone interview (20 min).If that goes well, we'll schedule a technical interview (1 hour).For a more in depth look at our hiring timeline check out www.goleadingit.com/careerPowered by JazzHRz33RgCydBY

Keywords: LeadingIT, Elgin , Helpdesk Technician, Professions , Woodstock, Illinois

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