Transportation Coordinator

Company: Nationwide Organ Recovery Transport Alliance
Location: Saint Charles
Posted on: May 11, 2022

Job Description:

NORA, the Nationwide Organ Recovery Transport Alliance, provides a "One Call Solution" for nationwide ground and air transportation services to the organ recovery and transplant industry. NORA maintains a large fleet of company-owned ground vehicles, positioned strategically throughout the continental United States, in addition to maintaining strong relationships with commercial airline operators and an extensive list of on-demand and dedicated air providers to assist our clients in fulfilling the needs of their missions. Our state-of-the-art dispatch center is the nucleus of the operation and brings together all the different resources and skills for seamless organ recovery transportation. https://www.noratrans.com/We are seeking qualified individuals to fulfill the role of Transportation and Client Service Coordinator. Tasks & Responsibilities--- Field incoming calls for urgent and non-urgent requests for transport from clients via phone and email communication, recording the information on run intake forms--- Transfer the information received from the client into the dispatch database--- Develop optimized transport logistics plans based on client needs--- Engage and schedule appropriate transportation resources--- Dispatch transportation resources via phone, providing clear and concise direction as to what the assignment entails--- Monitor ground and air resources ensuring client is kept up to date on all relevant movements--- Maintain accurate notes and enter updates into the dispatch database--- Build rapport with client coordinators, region supervisors, and drivers, exuding a customer first attitude--- Empathize with, evaluate, and escalate client concerns to appropriate members of the management team Job Requirements & Preferences--- High school diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job--- Prior experience in emergency services dispatch, transportation logistics, or medical administrative roles strongly preferred--- Availability to work all shifts, including nights, weekends, and holidays--- Knowledge of computer operations sufficient to enter, retrieve and manipulate data--- Ability to read and follow oral and written instructions--- Effectively prioritizes situations and makes decisions based on the information received--- Able to handle multiple tasks, receiving and communicating information to and from several sources, while ensuring calls for service are dispatched and monitored in a timely manner--- Works well under stressful conditions and reacts appropriately using good judgment--- Possess a clear and understandable radio and telephone voice Qualities of a Good Candidate--- Strong Attention to Detail--- Strong Verbal and Written Communication Skills--- High Degree of Focus--- Customer First Attitude--- Critical Time Management Skills--- Solution-Oriented with a Proactive Mindset--- Good Judgment--- Team Player--- Commitment to Advance the Mission of the Clients we Serve Team, Shift, and Schedule Structure Our current structure, subject to change at any time, is as follows:--- Shift Structure - Day shift hours are 06:00 AM to 06:00 PM; Night shift hours are 06:00 PM to 06:00 AM; Shift assignments are typically rotated on a quarterly basis--- Schedule Structure - Three days on, three days off Benefits--- 100% Company Paid Individual Medical, Dental, and Vision Insurance--- Paid Time Off - Accrued at 2 hours per pay period, beginning on your first day of employment, with optional annual PTO payout--- 80 Hours of Vacation Time - Acquired as a lump sum annually, beginning after one (1) year of servicePay Frequency: Bi-Weekly or Twice MonthlyLanguage(s): English (Required); Bilingual is a plus This role requires in-person, office-based work arrangements. Remote work is not available at this time.

Keywords: Nationwide Organ Recovery Transport Alliance, Elgin , Transportation Coordinator, Professions , Saint Charles, Illinois