Transportation Coordinator
Company: Nationwide Organ Recovery Transport Alliance
Location: Saint Charles
Posted on: May 11, 2022
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Job Description:
NORA, the Nationwide Organ Recovery Transport Alliance, provides
a "One Call Solution" for nationwide ground and air transportation
services to the organ recovery and transplant industry. NORA
maintains a large fleet of company-owned ground vehicles,
positioned strategically throughout the continental United States,
in addition to maintaining strong relationships with commercial
airline operators and an extensive list of on-demand and dedicated
air providers to assist our clients in fulfilling the needs of
their missions. Our state-of-the-art dispatch center is the nucleus
of the operation and brings together all the different resources
and skills for seamless organ recovery transportation.
https://www.noratrans.com/We are seeking qualified individuals to
fulfill the role of Transportation and Client Service Coordinator.
Tasks & Responsibilities--- Field incoming calls for urgent and
non-urgent requests for transport from clients via phone and email
communication, recording the information on run intake forms---
Transfer the information received from the client into the dispatch
database--- Develop optimized transport logistics plans based on
client needs--- Engage and schedule appropriate transportation
resources--- Dispatch transportation resources via phone, providing
clear and concise direction as to what the assignment entails---
Monitor ground and air resources ensuring client is kept up to date
on all relevant movements--- Maintain accurate notes and enter
updates into the dispatch database--- Build rapport with client
coordinators, region supervisors, and drivers, exuding a customer
first attitude--- Empathize with, evaluate, and escalate client
concerns to appropriate members of the management team Job
Requirements & Preferences--- High school diploma or GED or an
equivalent combination of education and experience sufficient to
successfully perform the essential duties of the job--- Prior
experience in emergency services dispatch, transportation
logistics, or medical administrative roles strongly preferred---
Availability to work all shifts, including nights, weekends, and
holidays--- Knowledge of computer operations sufficient to enter,
retrieve and manipulate data--- Ability to read and follow oral and
written instructions--- Effectively prioritizes situations and
makes decisions based on the information received--- Able to handle
multiple tasks, receiving and communicating information to and from
several sources, while ensuring calls for service are dispatched
and monitored in a timely manner--- Works well under stressful
conditions and reacts appropriately using good judgment--- Possess
a clear and understandable radio and telephone voice Qualities of a
Good Candidate--- Strong Attention to Detail--- Strong Verbal and
Written Communication Skills--- High Degree of Focus--- Customer
First Attitude--- Critical Time Management Skills---
Solution-Oriented with a Proactive Mindset--- Good Judgment--- Team
Player--- Commitment to Advance the Mission of the Clients we Serve
Team, Shift, and Schedule Structure Our current structure, subject
to change at any time, is as follows:--- Shift Structure - Day
shift hours are 06:00 AM to 06:00 PM; Night shift hours are 06:00
PM to 06:00 AM; Shift assignments are typically rotated on a
quarterly basis--- Schedule Structure - Three days on, three days
off Benefits--- 100% Company Paid Individual Medical, Dental, and
Vision Insurance--- Paid Time Off - Accrued at 2 hours per pay
period, beginning on your first day of employment, with optional
annual PTO payout--- 80 Hours of Vacation Time - Acquired as a lump
sum annually, beginning after one (1) year of servicePay Frequency:
Bi-Weekly or Twice MonthlyLanguage(s): English (Required);
Bilingual is a plus This role requires in-person, office-based work
arrangements. Remote work is not available at this time.
Keywords: Nationwide Organ Recovery Transport Alliance, Elgin , Transportation Coordinator, Professions , Saint Charles, Illinois
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