Business Systems Analyst II
Company: EDWARD JONES
Location: Saint Charles
Posted on: May 11, 2022
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Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000 branch offices where our
more than 7 million clients live and work. In a typical branch
office, a financial advisor meets with clients and receives branch
office support, so they can focus on building deep relationships
with clients. Headquarters associates in St. Louis, Tempe and
Mississauga provide support and expertise to help U.S. and Canada
branch teams deliver an ideal client experience. We continue to
grow to meet the needs of long-term individual investors.
Opportunity Overview: At Edward Jones, the Human Resources division
utilizes people expertise to proactively drive high-impact
solutions that deliver firm results. Cultivating a highly talented
and inclusive workforce, you---ll guide an exceptional associate
experience, enabling them to do their best work. Here, you---ll
enable continued firm growth through professional and leadership
development, workforce and succession planning, inclusion &
diversity, and talent acquisition and engagement. By driving these
human resources solutions, your work will serve both firm and
associates--- best interests and support Edward Jones being
recognized as a Best Place to Work. This associate will be
responsible for collaboration with HR Business stakeholders and
translating needs to functional requirements. Required to interpret
business/functional requirements in technical terms for IT.
Responsible for participating in managing testing strategies. Work
to liaise with Business Process owners, IT and PMO Key
Responsibilities: Represent the firm's interest and serve as the
primary contact for vendor relationship - including normal support
updates, issue escalation, vendor roadmap, client networking,
feature adoption, etc. Serve as the primary expert resource for the
firm regarding system operation, configuration, and administration.
Includes support for internal Technology changes, vendor-driven
system releases and maintenance, user security and access, data
governance and file feeds, etc. Provide support to internal
business partners regarding the use of the system, including
optimal configuration and tradeoffs required to support business
processes Facilitate collaborative decision making between business
areas Provide resources for business areas to resolve issues,
effectively train and coach associates, etc. Lead projects related
to the application processes and components Serve as a project team
member at the request of other HR or Technology areas. Provide
significant technical guidance to technical resources both in the
firm and with the vendor Maintain and complete short-term and
long-term system enhancements Design comprehensive test strategies
for HR projects to ensure appropriate testing milestones are
planned and achieved Ability to gather and write detailed
requirements Ability to write test plans that tie back to
requirements Coordinate testing with business partners Establish
monitoring for test execution and defects Lead in the analysis,
design, and implementation of new functionality Bachelor's degree
or equivalent experience preferred Minimum of 5 years of experience
in Recruiting and/or with Applicant Tracking Systems administration
Experience with project development and implementation preferred
Experience with Agile preferred Understanding of HR / Talent
processes Ability to manage multiple project assignments Ability to
deliver presentations and/or training classes to Technology and
Business associates, leaders and partners Ability to mentor and
communicate effectively with project teams, business users, and
other QA professionals. Communicate and/or escalate quality issues
as appropriate Strong written and verbal communication skills.
Communicate project needs and status clearly both in writing and
verbally. Receives feedback non-defensively. Reinforces appropriate
behavior (e.g., thanks people for their cooperation). Listens to
others. Technical Skills: MS Office --- expert level skills
Familiar with database concepts Expert level knowledge performance
management concepts and vocabulary Knowledge of Applicant Tracking
Systems (BrassRing) is a plus Problem Solving: Must be able to
respond to average and expert user questions and investigate
potential solutions including working with the vendor to implement
changes or recommend modifications to existing systems. Must be
able to help clearly define and diagnose technical and system
problems related to access, task completion, program support,
reporting, and system downtime. Must understand and work around
constraints related to firm systems as well as vendor systems and
how the two interact with each other. Should be able to intuitively
assess potential problems in order to prevent them. Decision
Making: The decisions made in this position are often complex and
non-routine and must balance the implications of vendor and firm
systems, user experiences, technical constraints, and long-term
system currency. Span of Influence: As this person is considered
the expert at the firm regarding the vendor application and
configuration, recommendations made to senior leadership carry
significant weight and influence. Poor decisions can significantly
impact the firm and users' abilities to complete their work either
using the system itself or using information provided by the
system. 2021 FORTUNE 100 Best Companies to Work For-- By Great
Place to Work-- and FORTUNE Magazine --- Edward Jones was named No.
20 on the list. From FORTUNE --2021 FORTUNE Media IP Limited. All
rights reserved. Used under license. FORTUNE and FORTUNE 100 Best
Companies to Work For are registered trademarks of Fortune Media IP
Limited and are used under license. FORTUNE and Fortune Media IP
Limited are not affiliated with, and do not endorse products or
services of, Edward Jones Investments. 2021 Corporate Equality
Index --- Edward Jones joins the ranks of 767 major U.S. businesses
that received top marks in the Foundation---s 19th annual scorecard
on LGBTQ workplace equality. From The Human Rights Campaign. All
Rights Reserved 2021 Training Top 100 list - Edward Jones ranked
No. 19, up six spots from last year in its 21st consecutive year on
this prestigious list. J.D. Power, 2021 --- Edward Jones has ranked
"highest in Employee Advisor Satisfaction among Financial
Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor
Satisfaction Study. Edward Jones received the highest score among
employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015,
2017-2021 Financial Advisor Satisfaction Studies of employee
advisors--- satisfaction among those who are employed by an
investment services firm. Visit jdpower.com/awards for more
information. Edward Jones does not discriminate on the basis of
race, color, gender, religion, national origin, age, disability,
sexual orientation, pregnancy, veteran status, genetic information
or any other basis prohibited by applicable law. At Edward Jones,
we value and respect our associates and their contributions, and we
recognize individual efforts through a rewards program that
promotes a long-term career, financial security and well-being.
Visit our career site to learn more about our total compensation
approach, which in addition to base salary, typically includes
benefits, bonuses and profit sharing. The salary range for this
role is based on national data and actual pay is based on skills,
experience, education, and other relevant factors for a potential
new associate: Salary: $66379 - $109459 Category: Headquarters
Keywords: EDWARD JONES, Elgin , Business Systems Analyst II, Professions , Saint Charles, Illinois
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