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Fraud Specialist I Bilingual Spanish/ English Required- Elgin, IL

Company: JP Morgan Chase
Location: Elgin
Posted on: September 10, 2019

Job Description:

Job Description:Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment. Primarily off the phones role that requires 80% research and 20% phones. Some outbound phones Fraud work as well. Specialists reach out to customers or merchants to help resolve an open Fraud claim. Specialists are given the empowerments to use their problem solving and critical ability to resolve a claim and meet their overall production goal. Who are we looking for? Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:Are very comfortable communicating with customers in a metrics-driven environmentAre able to navigate multiple technologies while staying engaged with our customersDemonstrate resiliency and extreme adaptability in a fast paced environmentPossess strong customer focus with the ability to have detailed conversations with our customersTake ownership of each customer interaction while treating customers with respect and responding with empathyDemonstrate personal excellence including punctuality, integrity and accountabilityApproach problems logically and with good judgment to ensure the appropriate customer outcomeMake appropriate decisions on behalf of our customers quickly and effectivelyEffectively prioritize work to ensure efficiencyAre required to abide by all applicable regulatory and department practices and proceduresHave the ability to work independently and in a team environmentThink critically and exercise independent judgement If you bring that, we'll take care of the rest! When you join JPMorgan Chase, we will:Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance and moreInvest in you with industry leading training, coaching and developmentProvide opportunities for professional growth and advancementProvide a work environment of high energy employees that are trained, coached, focused and drivenProvide paid classroom and on the job training that start on day 1Respect and value diversity, integrity and teamwork Minimum Qualifications:High School diploma/GED requiredBilingual Spanish and English RequiredMinimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to faceProficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferredMust be willing to work in an environment that requires 100% phone-based customer interaction See how our specialists make a real difference for our customers: Work Schedule: Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled and the hours may not coincide with your regularly scheduled hours.

Keywords: JP Morgan Chase, Elgin , Fraud Specialist I Bilingual Spanish/ English Required- Elgin, IL, Other , Elgin, Illinois

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