ElginRecruiter Since 2001
the smart solution for Elgin jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Elgin
Posted on: August 12, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Elgin , Virtual Customer Service Manager-French Bilingual, Other , Elgin, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Virtual Call Center Needs Workers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Carol Stream
Posted on: 08/23/2019

Data Entry (Remote) - Work From Home
Description: Mommy Jobs Online is all about helping jobseekers find the right job working at home. Do you enjoy helping others Are you looking for a company with great benefits and monetary incentives We want to (more...)
Company: Mommy Jobs Online
Location: Crystal Lake
Posted on: 08/23/2019

Scheduling Interviews - Work From Home
Description: Benefit Specialist needed to work from home with our 25 year old company. Work 100 online with flexible schedule, PT FT positions available.
Company: Professional Career at Home
Location: Crystal Lake
Posted on: 08/23/2019


Law Enforcement Transcriber - Crimes Against Youth
Description: Mommy Jobs Online is recruiting individuals who can transcribe audio content of criminal investigations. We are looking for a dedicated pool of contractors who can consistently complete 40-60 audio minutes (more...)
Company: Mommy Jobs Online
Location: Waukesha
Posted on: 08/23/2019

Inventory Attendant
Description: Part Time Retail Inventory Associate--Here at RGIS, you count --We are looking for a reliable, accurate, and efficient Part Time Inventory Associate to join our exciting team. No experience No problem (more...)
Company: Advantage Solutions
Location: Hoffman Estates
Posted on: 08/23/2019

Email Marketing Processor
Description: Mommy Jobs Online mommyjobsonline.com is needing remote contractors that is able to send out our daily email marketing campaigns. This is a fun, busy and easy job with a career advancement and growth (more...)
Company: Mommy Jobs Online
Location: Waukesha
Posted on: 08/23/2019

Mommy Jobs Online - Affiliate Marketer
Description: Join Mommy Jobs Online the largest affiliate marketing community and training website on the internet, and discover the freedom of making money online We will show you how you can earn money working (more...)
Company: Mommy Jobs Online
Location: Waukesha
Posted on: 08/23/2019

WORK FOR THE BEST!
Description: Do you enjoy helping others Growing 27-year-old National Discount Health Care company in the US is seeking bright, motivated people
Company: Ameriplan
Location: Crystal Lake
Posted on: 08/23/2019

Customer Solutions Tech Support
Description: You will be provided the equipment computer and accessories to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and (more...)
Company: Mommy Jobs Online
Location: Crystal Lake
Posted on: 08/23/2019

Landscape Designer
Description: Createscape Landscaping Service Inc. is a 25 year old family owned full service landscape and maintenance company. We are currently looking for an experienced Landscape Designer to grow with the company. (more...)
Company: Createscape Landscaping Service Inc.
Location: Waukesha
Posted on: 08/23/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Elgin RSS job feeds