ElginRecruiter Since 2001
the smart solution for Elgin jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Elgin
Posted on: July 15, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLREBECCAN on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Elgin , Customer Solutions Tech Support, Other , Elgin, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


PT Independent Consultant - Ideal Position for Stay at Home Moms!
Description: We are looking for Two Independent Consultants who would like to work in self managed environment from your home. We are a leading Healthcare company
Company: AmeriPlan USA
Location: Crystal Lake
Posted on: 07/24/2019

Server / Dietary Aide - Part-Time Evenings.
Description: Overview Are you looking for an opportunity to work in your community that allows you to build relationships and make a difference br br Our Avalon Square community is seeking Part Time Evening Servers (more...)
Company: Presbyterian Homes & Services
Location: Waukesha
Posted on: 07/24/2019

Now Hiring: Costco
Description: Easy Application
Company: Costco.FindDreamJobs.com
Location: Crystal Lake
Posted on: 07/24/2019


Work for the Best !!
Description: Seeking Health Care Associates to Start a HOME OFFICE POSITION Leading Health Care and Dental Benefits Discount
Company: MAH Benefits
Location: Hoffman Estates
Posted on: 07/24/2019

Tired of 9 to 5
Description: Text or call Terri at 859-667-4784 for your interview if you are a good fit. Join our successful A BBB Rated
Company: Living Healthy
Location: Crystal Lake
Posted on: 07/24/2019

Safety Specialist
Description: Must have at least 3 years of plant safety experience within manufacturing operations client will consider all industries . Position will support the EHS Manager regarding all
Company: Job Juncture
Location: Crystal Lake
Posted on: 07/24/2019

HR Personnel Assistant
Description: Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of (more...)
Company: Mommyjobsonline
Location: Crystal Lake
Posted on: 07/24/2019

Apply Now!! Now Interviewing Reps to fill at home positions!!
Description: Need income Want freedom Missing out on your children's life If this is you, we are looking
Company: Freedom Enterprise Inc.
Location: Carol Stream
Posted on: 07/24/2019

Server / Dietary Aide - Part-Time Evenings
Description: Overview Are you looking for an opportunity to work in your community that allows you to build relationships and make a difference Our Avalon Square community is seeking Part Time Evening Servers / Dietary (more...)
Company: Presbyterian Homes & Services
Location: Waukesha
Posted on: 07/24/2019

Independent health Care Rep - telecommute
Description: 1 Leading Health Care Provider Company is seeking Health Representatives that want to work as telecommuters. Our company has been in business for
Company: Myownhomecareer
Location: Waukesha
Posted on: 07/24/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Elgin RSS job feeds