ElginRecruiter Since 2001
the smart solution for Elgin jobs

Customer Solutions Tech Support - Work From Home

Company: Mommy Jobs Online
Location: Elgin
Posted on: June 14, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLAMY on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160. Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote

Keywords: Mommy Jobs Online, Elgin , Customer Solutions Tech Support - Work From Home, Other , Elgin, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Do you enjoy working from home?
Description: We are hiring Benefit Specialist as well as Recruiter/Trainers to fill our team of friendly representatives.
Company: Living Healthy
Location: Crystal Lake
Posted on: 06/27/2019

Do You Hate Getting Laid Off?
Description: How would you like to be your own boss and never have to worry about getting laid off again All you need to have is a phone, a computer lap top or tablet with internet access, and be 18 and over
Company: Discount Benefits
Location: Crystal Lake
Posted on: 06/27/2019

Top Volume Contractor - Sales Rep
Description: br Employer, Inc.-- br br Sales Representative Restoration Specialist br br br Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Hoffman Estates
Posted on: 06/27/2019


Restoration Specialist
Description: br Employer, Inc.-- br br Sales Representative Restoration Specialist br br br Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Crystal Lake
Posted on: 06/27/2019

Outdoor Sales Representative
Description: br Employer, Inc.-- br br Sales Representative Restoration Specialist br br br Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Hoffman Estates
Posted on: 06/27/2019

Outdoor Sales Representative
Description: br Employer, Inc.-- br br Sales Representative Restoration Specialist br br br Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Carol Stream
Posted on: 06/27/2019

Outdoor Sales Representative
Description: br Employer, Inc.-- br br Sales Representative Restoration Specialist br br br Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Crystal Lake
Posted on: 06/27/2019

#1 Roofer - Sales Representative
Description: br Employer, Inc.-- br br Sales Representative Restoration Specialist br br br Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Carol Stream
Posted on: 06/27/2019

Tutors Online - Part Time
Description: Description:Superprof is a knowledge sharing tool that connects those who want to learn and those who want to teach.Do you want
Company: Superprof
Location: Carol Stream
Posted on: 06/27/2019

Truck Driver - Earn up to 47 CPM + Top Benefits - Recent Grads Welcome
Description: CFI is Hiring Class-A Truck DriversExcellent Pay and Benefits - Reliable Home TimeSolo and Team Opportunities Available Recent Grads Welcome Ask About our Industry Leading Finishing Program When you (more...)
Company: CFI Transport - Company Drivers
Location: Crystal Lake
Posted on: 06/27/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Elgin RSS job feeds