Switchboard Operator

Company: Elgin Community College
Location: Elgin
Posted on: August 26, 2024

Job Description:

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person-students, staff members, faculty members, and campus visitors-feels valued. The work of each ECC employee is central to the college's mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.



Work Schedule:

Ability to work a flexible schedule to cover the needs of the college



Rate of Pay:


This position is a grade 8 with a minimum hourly rate of $16.03 and a midpoint of $17.82. Hourly rate offer will be commensurate with the education/experience, in alignment with the College's compensation philosophy, and the current CBA, if applicable.




FLSA Status:

Non-exempt



Grant Funded:

No



Job Summary:


An employee in this classification performs work of routine difficulty by operating
telecommunications equipment, routing calls and assisting in communicating and reporting emergency situations to the appropriate department. Immediate supervision is received by the assigned manager.




Required Knowledge, Skills & Abilities:


1. High school diploma or general education degree (GED) with 1 year of switchboard experience; or an equivalent combination of training and experience.
2. Working skill in customer service.




Desired Knowledge, Skills & Abilities:







Essential Duties:

• Operate telecommunication equipment and route calls to the proper extensions.
  
• Maintain contact with the ECC Police department and Operations and Maintenance department using a two-way radio.
  
• Update and maintain computerized trouble logs, police logs, and telephone logs on a daily basis.
  
• Assist with emergency situations through interaction with the ECC Police department and/or paramedics.
  
• Monitor weather radio and fire alarm panel and report any problems to the necessary personnel.
  
• Maintains required training, licensure and/or certification
  
• Maintains confidentiality of privileged information and adheres to applicable privacy laws
  
• Demonstrates sensitivity, understanding and respect of diverse populations within the workplace
  
• Maintains an understanding of the work of colleagues to effectively provide back-up and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
  
• Adheres to department guidelines for attendance and punctuality;
  
  
  
  
  
  Other Duties:
  
  
  1. Assist visitors by directing them to the proper person or department.
  2. Perform other job-related duties as assigned which pertain to the job description.
  3. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.
  
  
  
  
  Physical Demands:
  
  
  Sedentary (up to 10 lbs occasionally, sitting most of the time)
  
  
  
  
  Visual Acuity:
  
  
  Close visual acuity (e.g. computer, assembly)
  
  
  
  
  Work Environment:
  
  
  Quiet conditions
  
  
  
  
  Environmental Conditions:
  
  
  Typical office or administrative
  
  
  
  
  Current SSECCA Union Member Information:
  
  
  The initial posting date for this position is 07/24/2024. Elgin Community College Support Staff of Elgin Community College Association (SSECCA) members that apply by 08/01/2024 and meet the posted minimum qualifications will receive full consideration.
  
  
  
  
  Equal Employment Opportunity Statement:
  
  
  
  
  
  
  
  Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.
  In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College's EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.
  
  
  
  
  
  
  
  
  
  

Keywords: Elgin Community College, Elgin , Switchboard Operator, Other , Elgin, Illinois