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Community Impact Coordinator / Resident Services

Company: POAH Communities
Location: Elgin
Posted on: June 5, 2024

Job Description:

Community Impact Coordinator

POAH Communities, an exciting and highly entrepreneurial organization committed to community development and to preserving 'at risk' affordable rental housing, is seeking a highly qualified individual to serve as a Community Impact Coordinator at Elgin Manor and Wing Schoolhouse Apartments in Elgin, IL. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department.

Reporting to the Property Manager, the Community Impact Coordinator will be responsible for assisting and supporting residents in the following ways:

Assess the needs of residents and families by administering an annual resident survey
Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
Coordinate the delivery of services with local human service providers
Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

Qualified candidates will ideally have:

Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
Ability to work with and motivate diverse resident populations
Basic proficiency in the use of computers including Word and Excel
Demonstrated time management skills and proven organizational skills
Resident Coordinator certification is a plus
College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus


At POAH Communities, we prioritize the well-being of our employees and their families. We're committed to offering a comprehensive range of rewards and benefits tailored to your diverse needs. Our package includes:

An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance
Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
Competitive 401(k) Matching, up to 4% of pay
Wellness Program
Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
Tuition Reimbursement Program
Employee Referral Incentive Program
12 Weeks of Paid Parental Leave
Bereavement Leave
Jury and Witness Duty Leave
Company-Provided Life and Accidental Death & Dismemberment Insurance

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.


POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success.

POAH Communities specializes in the professional management of affordable multifamily housing and currently manages over 13,000 affordable housing apartments in Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio, Rhode Island, and Washington, DC. POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. ("POAH") family.

Keywords: POAH Communities, Elgin , Community Impact Coordinator / Resident Services, Other , Elgin, Illinois

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