Front Desk Supervisor
Company: Candlewood Suites Elgin NW-Chicago
Location: Elgin
Posted on: September 12, 2023
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Job Description:
Are you someone who is looking for an opportunity to excel and
thrive in the hospitality industry?
Candlewood Suites in Elgin would like to present the Front Desk
Supervisor role that will not only give you the opportunity to
showcase your skillset, but also grow it.
Your Role
The Front Office Supervisor is responsible for providing attentive,
courteous and efficient service to all guests during check-in,
throughout their stay, and at checkout. You will manage all aspects
of the front office to deliver a guest experience that is unique
and brings the brand to life.
What We Value
We are looking for individuals who want long-term aspirations and
want to grow within the company.
Someone who is friendly, welcoming, and full of life; someone who
is always finding ways to make every guest's experience an
enjoyable one.
Your Journey
Alongside your exciting responsibilities, you will have the chance
to grow within our close-knit family. From mentoring and coaching
team members to overseeing day-to-day operations, you will play a
pivotal role in creating an environment where both guests and staff
flourish.
Responsibilities
-Regular tasks include: check in and check outs, registering
guests, managing reservations, providing information about rooms,
rates and amenities.
-Ensure the stay was positive and exceeds the guests expectations
by utilizing every opportunity the brand provides
-Respond to guest inquiries or issues and requests timely, friendly
an in an efficient manner; field guest complaints, conduct
research, resolve and negotiate solutions for guest
satisfaction
-Manage day-to-day staffing requirements and paperwork
-Plan and assign work while implementing and integrating a positive
work environment while ensuring all front staff are on a uniform
page
-Establish performance and development goals for team members.
-Provide mentoring, coaching, and regular feedback to help manage
conflict and improve team member performance.
-Work directly with sales and revenue to monitor sales leads
-Be able to multitask during a high paces
-Verify all up to date guest balances and payments, post applicable
charges and coordinate with the accounting department regarding
guest accounts.
-Conducting customer surveys and interacting with guests in regards
to their stay
-Keeps customers informed of policies, procedures and status of
their account
-Keep upper management informed of all area activities.
Benefits
-Employee Discount
-Paid Time Off (PTO)
-Health Insurance
-Flexible Schedule
-Sign On Bonus
Schedule
-Monday to Friday
-Occasional Weekends
Keywords: Candlewood Suites Elgin NW-Chicago, Elgin , Front Desk Supervisor, Other , Elgin, Illinois
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