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IT/Help Desk Service Coordinator

Company: St. Charles Community Unit School
Location: Saint Charles
Posted on: March 16, 2023

Job Description:

Position Type: Information Technology Services/Computer TechnicianDate Posted: 12/22/2022Location: ITS Peck RoadDate Available: 01/03/2023 The Helpdesk Service Coordinator works primarily within the district's helpdesk system to assign, expedite, and potentially resolve help tickets. This role is focused on accurate ticket entry and ensuring proper assignment of issues to specialized IT staff. The Helpdesk Service Coordinator works with staff electronically and via phone to speed issue resolution while providing excellent customer service. This position works as a member of the IT Customer Service Team and reports to the Supervisor of Technology Operations. See job description. Position is union exempt, 12 month full time, with the salary range $50,000 - $66,000.Attachment(s):Helpdesk Service Coordinator, ITS.pdf

Keywords: St. Charles Community Unit School, Elgin , IT/Help Desk Service Coordinator, Other , Saint Charles, Illinois

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