Claims Specialist

Company: JPMorgan Chase Bank, N.A.
Location: Elgin
Posted on: January 27, 2023

Job Description:

Experience in a target driven high volume environment is a plus in this position. The team is goal-oriented with individual and team goals being a key factor of success. As a result, teamwork is essential and specialists often assist each other to ensure departmental targets are met. To be successful in this position, you must have a passion for providing quality customer experience and leading with a positive and energized attitude. Work Schedule: Monday - Friday 8:30am - 5:00pm/CST Qualifications :

• Minimum one year Fraud and Disputes experience (preferably in credit card industry)
• Strong knowledge of Association (Visa/MasterCard) chargeback regulations
• Excellent customer service skills
• Demonstrated ability to work in a fast paced, high volume environment
• Take ownership of each customer interaction while treating customers with respect and responding with empathy, and document all interactions thoroughly
• Basic PC and keyboarding skills and experience within a Windows environment required
• Strong oral and written skills required
• Individual must be a self-starter with a high level of dependability
• Solid analytical skills and attention to detail are essential
• Individuals ability to multi-task based off the day's aging priority is a critical part of the role
• Microsoft Word and Excel is a plus
• Previous Commercial Card experience preferred
• Abide by all applicable regulatory and department practices and procedure JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase Bank, N.A., Elgin , Claims Specialist, Other , Elgin, Illinois