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Service Writer

Company: Fox River Harley Davidson
Location: Saint Charles
Posted on: January 25, 2023

Job Description:

The Windy City Motorcycle Company is more than just a motorcycle retailer but a company made up by riders for riders. Being the largest motorcycle retailer in the motorcycle industry, the Windy City Motorcycle Company is defining the standard and future of the motorcycle retail experience. Our teams are driven on a foundation of passion for fulfilling two-wheeled dreams making every day at work a new adventure. Are you ready to roll on the throttle and join us?


* Competitive -Compensation Plans
* Bonus & Commission Pay
* Growth Opportunity -
* Generous Employee discounts
* Paid Time Off
* Business casual dress code
* A fun environment!
* Health Insurance, dental, vision
* Health savings account
* Life Insurance
* 401k Plan with company match
Duties & Responsibilities

* Assist service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction -
* Diagnose problems accurately, and clearly describe them on the repair order
* Estimate costs and completion times at point of sale. Clearly communicate them to customer
* Assign jobs to technicians based on skill level and current resource utilization -
* Review work-in-progress to ensure quality and timeliness
* Occasionally assist technicians when they are having difficulty performing service work
* Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts
* Perform cashier functions, as needed
* Make estimates for internal and wreck repairs
* Open & close all customer paid, warranty, and internal repair orders
* Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items
* Become familiar and efficient with all phases of the computer system required for service and parts management
Job Requirements

* Superior communication and customer service skills.
* Ability to get along with a broad customer base.

Keywords: Fox River Harley Davidson, Elgin , Service Writer, Other , Saint Charles, Illinois

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