UX Department Leader, Research and Design

Company: EDWARD JONES
Location: Hampshire
Posted on: January 25, 2023

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Edward Jones is making great strides in a transformation to put people at the center of everything we do. The firm is making a significant investment in building digital products and the User Experience (UX) area is growing in response to that investment. UX is a key and valued member of digital product teams, and the UX leadership team has been entrusted to find and nurture the best talent for those teams.

The UX leadership team puts people first. We work hard to sustain an environment where our team members feel valued, have a sense of belonging, have a path for career growth, and can contribute their best every day.

You'll direct the UX department that provides research and design support to our Digital Wealth Management and Client Products & Enablement digital portfolio groups. You will lead people leaders who are responsible for design and research teams. You will play a key role in helping us find and nurture the best talent for the firm's portfolios of digital products.

Successful candidates will:
--- Collaborate with Digital product leaders to understand how your department can bolster the success of Digital product teams
--- Direct the strategy and implementation of UX processes to ensure quality and consistency in UX work, and proactively seek opportunities for continuous improvement
--- Advocate for ongoing education and personal development opportunities for both leaders responsible to you and associates
--- Coach leaders responsible to you to practice servant leadership, be transparent communicators, strong collaborators, and drive for the right results
--- Build strong relationships with your peers and key stakeholders in UX and within the Digital, Legal, Compliance, and Experience & Marketing divisions
--- Drive productive collaboration between UX and other areas and proactively clear obstacles
--- Be an active voice in marketing tangible value that UX and the broader Experience Center of Expertise delivers to the firm
--- Help drive the firm's inclusive culture and actively grow your own impact through participating in volunteer activities, Business Resource Groups, or other internal and external opportunities
--- Bachelor's degree required
--- Experience with Agile and User Experience preferred
--- 10 or more years of related business experience with increasingly responsible positions. Experience must include leading teams, leading other leaders, planning, setting strategy and direction, and developing talent. 3 years of leadership experience including significant people responsibilities and delivering results through others.
--- Must have strong critical thinking, problem-solving, decision-making and collaboration skills with demonstrated ability to deliver results through others
--- Must have demonstrated ability to influence, build consensus, and foster collaboration throughout the decision-making process, between stakeholders across the firm
--- Superior interpersonal and communication skills (both verbal and written) with a strong ability to influence directly and indirectly across the firm - seen as credible and trustworthy
--- Ability to multi-task; able to effectively handle multiple priorities/ responsibilities
--- Able to effectively lead and thrive in ambiguity in a constant state of fast-paced changes

• 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
  • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
    Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.

    For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.

    Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
    Salary: $131635 - $224136
    Category: Headquarters

Keywords: EDWARD JONES, Elgin , UX Department Leader, Research and Design, Other , Hampshire, Illinois