Customer Experience Coordinator
Company: Elgin Community College
Location: Elgin
Posted on: January 20, 2023
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Job Description:
About ECC:
Elgin Community College serves over 9,000 students at every stage
of their educational journeys, including university transfer
programs, career and technical education, continuing education
classes, and adult basic education. As a community, we pride
ourselves on nurturing a welcoming campus where every
person-students, staff members, faculty members, and campus
visitors-feels valued. The work of each ECC employee is central to
the college's mission, and as an employer, the college fosters a
positive environment through professional challenges, excellent
benefits, and opportunities for recognition and camaraderie.
Work Schedule:
Flexibly scheduled with regular weekly hours in addition to some
night and weekend hours to work events
Rate of Pay:
This position is a grade 13 with a minimum of $20.84 and mid-point
of $27.79. Hourly rate offer will be commensurate with the
education/experience, in alignment with the College's compensation
philosophy, and the current CBA, if applicable.
FLSA Status:
Non-Exempt
Grant Funded:
No
Job Summary:
An employee in this classification performs work of moderate
difficulty by collaborating with the Manager of Marketing and
Patron Services to plan and execute strategies to drive consumer
action, broaden and deepen relationships with ECC Arts Center
customers while increasing patron participation and sales. Work is
distinguished by the ability to measure patron satisfaction and
Arts Center marketing initiatives that effectively drive consumer
action through evaluation of programs, social media, traditional
media, impact and sales. General supervision is received by the
assigned manager.
Required Knowledge, Skills & Abilities:
Desired Knowledge, Skills & Abilities:
Essential Duties:
Other Duties:
Physical Demands:
Sedentary (up to 10 lbs occasionally, sitting most of the time)
Visual Acuity:
Close visual acuity (e.g. computer, assembly)
Work Environment:
Moderate noise
Environmental Conditions:
Typical office or administrative
Current SSECCA Union Member Information:
The initial posting date for this position is 11/01/2021. Elgin
Community College Support Staff of Elgin Community College
Association (SSECCA) members that apply by 11/08/2021 and meet the
posted minimum qualifications will receive full consideration.
Equal Employment Opportunity Statement:
Elgin Community College does not discriminate, or tolerate
discrimination, against any member of its community on the basis of
race, color, national origin, ancestry, sex/gender/gender identity,
age, religion, disability, pregnancy, veteran status, marital
status, sexual orientation, or any other status protected by
applicable federal, state or local law in matters of admissions,
employment, or in any aspect of the educational programs or
activities it offers.
In addition, Elgin Community College provides reasonable
accommodations to qualified individuals with disabilities to ensure
equal access and equal opportunities with regard to employment
practices, educational opportunities, and programs and services. If
you need a reasonable accommodation for any part of the application
and hiring process, please notify the College's EEO/AA Officer.
Determinations on request for a reasonable accommodation will be
made on a case-by-case basis.
Keywords: Elgin Community College, Elgin , Customer Experience Coordinator, Other , Elgin, Illinois
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