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Customer Service Representative

Company: Duke's
Location: Elgin
Posted on: November 25, 2022

Job Description:

Are you interested in working with a growing organization supporting company sales initiatives, the sales team, and our customers across the US? We now have a great opportunity available for a* Customer Support Representative* to join the team in our Elgin, IL, corporate headquarters!
*What We Will Do for You: *
While you take care of our sales team and our customers, we take care of you by offering a comprehensive comp & benefits package for your health and wellness which includes:

* Weekly paychecks
* Generous time off (PTO and company holidays)
* Medical, dental, and vision insurance options, company-paid life insurance and disability insurance with supplemental options for purchase, flex spending plans, and more!
* A 401K retirement savings plan with company match
* An Employee Assistance Program
* Employee discounts, referral bonus programs, and more!

*What You Will Do: *
As a backbone of the sales and customer support team, you will play a key role by working closely with the Regional Sales Managers in servicing their current and prospective customers to help achieve both company and individual sales goals. You will provide territory and customer support services including administering sales quotes (generation, approval, database updates, bid assistance), providing marketing support for sales team, assisting with projects by scheduling meetings, acting as a liaison for those projects and customers, administering contracts and working with various company systems ensuring accurate job and project-related data is entered. You will participate in weekly team calls, run regular and ad hoc reports, follow up with customers, and provide other types of administrative support to help us meet our sales goals all while providing first class customer service support!
*Apply now if you have*:

* Strong administrative experience including strong attention to detail and accurate data entry skills
* Strong interpersonal and written communication skills
* Strong ability to provide professional, efficient, and friendly customer and sales team support services
* Strong ability to communicate cross functionally as needed
* Strong ability to manage customer inquiries via phone, email, online, or in person
* Solid ability to multitask in a company that is growing fast
* An associate's or bachelor's degree in communication or marketing (or related) preferred
* A minimum of 2-3 years of experience in customer services, sales, or a similar administrative support role
* Proficiency in Microsoft Office, Adobe, and CRM software or cloud platforms such as Monday Board, Salesforce, ZOHO, etc.

*_We look forward to talking with YOU!_*
*Who is Duke's?*
Duke's is a dynamic, growing business that specializes in services and products for the municipal water and wastewater industry. With over 300 million miles of pipes serviced, we focus on improving the wastewater/stormwater collection system through our innovative and cost-effective inspection, maintenance, and repair services. With long-standing customers across the country, and the continued growing need to solve our nation's infrastructure problems, Duke's is looking to continue growing our team.
*_Duke's is a Drug Free Workplace._*

Job Type: Full-time%58047475%

Keywords: Duke's, Elgin , Customer Service Representative, Other , Elgin, Illinois

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