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Team Leader - Design Ops

Company: EDWARD JONES
Location: Hampshire
Posted on: November 23, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.The Design Operations group within the Enterprise Design organization will enable the firm's transformation of building human-centered capabilities that focus on client, branch team and associate experience. We are looking for a candidate that is passionate about delivering phenomenal customer-centric experiences, showing proven success in ownership, leadership, bias for action, and thinking big.

We are looking for a Team Leader that has experience both using design thinking to discover and deliver solutions and is a thought leader in the application of human-centered design principles to organizational challenges. You'll be joining our diverse team of problem solvers that employ design and systems thinking to design processes, tools & solutions than enable a design culture within the organization.

Bachelor's degree in Human Factors, Instructional Design, Computer Science, Digital Media, Interactive Media, Web Design, Communication, Behavioral Science, or equivalent experience5 years of experience in operations strategy including but not limited to: business & process modeling, operations transformation, sales and operations planning3 years of experience in Creative Design that includes web, mobile, visualization, industrial design, and service design2 years of experience practicing Human Centered Design, and Design Thinking methodologies2 years of experience on driving transformational changes in large organizations2 years of experience on strategic research methodologies2 years of experience on delivering outcomes through agile and waterfall methodologies
Decision Making:

Decisions result in design success or failure and have direct impact on the business.
Influence people and organizations when issues are complex/difficult and require considerable diplomacy. Makes decisions to ensure the execution and quality of efforts and projects are in best interest of the users.

Drives the right results:
Driving results through removing obstacles or constraints for execution teams is needed to move work forward.
Align design frameworks for best-in-class design processes that create exceptional experiencesFacilitate design quality through consistent design tools and processesScale and manage the design system to create efficiencies for designersUncover and expose bottlenecks in the design workflows
Span of Influence:

The Design Ops Team Leader is responsible for providing leadership, development, and mentoring to associates.
Provides leadership, development, and mentoring to associates through examples and timely feedback.
  • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
    • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
      Salary: $106916 - $182047
      Category: Headquarters

Keywords: EDWARD JONES, Elgin , Team Leader - Design Ops, Other , Hampshire, Illinois

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