Account Specialist - Federal and Military (Communications)

Company: OTTO Engineering, Inc.
Location: Carpentersville
Posted on: September 22, 2022

Job Description:

Account Specialist - Federal and Military (Communications)

OTTO - designed, manufactured and precision tested, right here in the USA.

OTTO's opportunity:

Our Account Specialist - Federal and Military is responsible for collaborating with one or more domestic and international Federal and Military sales managers to manage the daily activities that are needed to fulfill and deliver upon commitments to assigned military OEM customers, military manufacturer's representatives, military dealers, and federal agency customers. The role is primarily focused on management of internal OTTO processes and procedures as well as supporting the sales managers as they focus on external business development and new sales. The role also requires frequent contact with procurement and product management professionals at the customers.

Specifically, the Account Specialist - Federal and Military will:

Responsible for working cross-functionally with Federal and Military Account Management, Engineering, Sourcing, Manufacturing, and Quality to deliver on commitments to customers and to meet, or exceed, their expectations.
Collaborates with the Account Managers regarding account strategy, key objectives, and communications to and from customers.
Assists Account Management in supporting new projects, provides assistance to create engineering projects, and facilitates status review meetings.
Listens to customer needs and requirements, prepares quotations, and works with internal OTTO resources to determine pricing and delivery schedules.
Develops and maintains strong relationships with procurement and product management professionals at assigned customers. Serves as the OTTO focal point for customer orders and order status.
Processes customer orders using internal OTTO systems.
Uses Salesforce CRM to assist managers in tracking customer opportunities and preparing quotations.
Must be capable of working in a team to analyze and solve problems to meet the needs of customers and OTTO. This includes expediting orders and resolution of product quality issues.
Collaborates with Marketing to develop sales collateral material and to prepare for industry trade shows.
Responsible for supporting sales objectives and financial targets for assigned accounts.
Responsible for updating and maintaining customer and product-related records within business systems.
Must stay current regarding external industry trends that affect OTTO and its customers.
Must be available for limited travel to trade shows and customers.
Participates in the Material Review Board (MRB) - including developing and processing Discrepant Material Reports (DMRs) and performing part analysis as directed by the MRB members.
Assist with other related duties as required or assigned.

What you'll need to bring to the table:

Minimum of 3 years sales support or customer service experience
Associate degree preferred
Requires excellent project management skills and strong attention to detail.
Requires strong technical aptitude to collaborate with engineers and customers
Strong interpersonal skills to collaborate with customers and internal OTTO team members at all levels of management.
Experience in the two-way communications or communications accessories industries is a strong plus
Ability to read and understand engineering prints and drawings is a plus
Basic competency with MS Office is required
Must be able to manage multiple projects and work in a fast-paced environment
Strong oral and written communications skills
Positive and helpful attitude.

OTTO's Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
401(k) with a company match
Tuition Assistance
Life Insurance Benefits
Competitive Pay
Profit Sharing Bonus
Paid Vacation and Holidays
Company Picnic
Holiday Party
AND numerous OTTO celebrations throughout the year!

OTTO Engineering is an Equal Opportunity Employer: Disability/Veteran

OTTO Engineering does not accept unsolicited resumes from third party recruiters, agencies, or similar organizations; any submissions will not be honored.

Keywords: OTTO Engineering, Inc., Elgin , Account Specialist - Federal and Military (Communications), Other , Carpentersville, Illinois