Quality Assurance Assistant
Company: Recovery Centers of America
Location: Saint Charles
Posted on: May 16, 2022
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Job Description:
Job DescriptionPosition Overview: Under the supervision of the
Quality Assurance Strategist and in collaboration with the site CEO
and the Director of Clinical Quality Assurance; assist in all
organizational areas to include but not limited to: risk
management, patient satisfaction surveys,
regulatory/payor/accreditation compliance, clinical outcomes
management, clinical programming, quality management committees,
coordination of care, models of supervision, system
validity/reliability, and operational efficiency. Daily
Responsibilities Include:Chart Reviews:Complete weekly chart
reviews as assigned.QA Reports:Developing daily summaries of
assessments and other documentation due.Ensure daily dissemination
of deficiency reports. Incident Reports:Tracking and following up
on reports with appropriate leadership staff.Coordinating with
Regional QA Strategist and escalating incidents as appropriate.
Monitoring status of report in RCA system.Monitoring weekly items
for follow up and coordinate with QA strategist for resolve.
Grievances:Document and track all patient grievances daily.
Complete weekly summary reports for grievances.Patient Satisfaction
Surveys:Document and assist in tracking all patient satisfaction
surveys.Assist in tracking adherence to PI plans developed by
leadership.Follow up on weekly comments and coordinate response as
appropriate. Prepare for and attend the following Committee
Meetings with Site Leadership: QAPI Committee Meeting
(monthly):Develop agenda and document meeting minutes.Collect
necessary information from leadership in preparation for
meeting.Complete QAPI Presentation/Summary Sheet. Brief QA
Strategist and leadership on trends and areas for PI prior to
meeting.Monitor adherence and status of PI Plans and develop weekly
leadership summaries. Medical Records Committee Meeting
(monthly):Develop agenda and document meeting minutes.Select
patients for audit and send out to leadership. Aggregate data and
prepare reports/identify trends. Complete Medical Records
Presentation/Summary Sheet. Brief QA Strategist and leadership on
trends and areas for PI prior to meeting.Monitor adherence and
status of PI Plans and develop weekly leadership summaries.Safety
Committee Meeting (monthly):Develop agenda and document meeting
minutes.Collect necessary information from leadership in
preparation for meeting.Track EOC walkthroughs and address any
needs.Brief QA Strategist and leadership on trends and areas for PI
prior to meeting. Monitor adherence and status of PI Plans and
develop weekly leadership summaries.Infection Control Committee
(Quarterly):Develop agenda and document meeting minutes.Collect
necessary information in coordination with nursing and medical
staff.Develop agenda and document meeting minutes. Brief QA
Strategist and leadership on trends and areas for PI prior to
meeting.Monitor adherence and status of PI Plans and develop weekly
leadership summaries.Weekly Leadership Meetings:Compile weekly
summary of QA related projects and priorities.Provide leadership
with weekly data/information as requested. Brief QA Strategist and
leadership on trends and areas for PI prior to meeting.Monitor
adherence and status of PI Plans and develop weekly leadership
summaries.Survey Readiness/Awareness:Participate in regular reviews
to ensure awareness/understanding of external (state, payor,
accreditation)/ internal requirements.Other Administrative
Responsibilities:Update Policies and Procedures manual on
site.Maintains customer confidence and protects operations by
maintaining confidentiality.Organizes and maintain files and
records.Prepares and edits correspondence, reports, and
presentations; conducts research/data analytics.Collaborate with
the Corporate Medical Records Department regarding any patient
related requests.Complete video review as assigned.Education and
Experience:High School Diploma required, Associate Degree in a
related field preferred (healthcare management, psychology, social
services, nursing. Proficiency in Microsoft Office products (Word,
Excel, PowerPoint). Excellent organizational skills required.
Ability to monitor multiple projects simultaneously. Ability to
work independently and escalate concerns appropriately.
Competencies:Integrity: Upholds personal and professional ethics
and values, considering the values of the organization and
respecting the culture, beliefs, and abilities of
individuals.Customer Service: Demonstrates concern for meeting
internal and external customers' needs in a manner that provides
satisfaction for the customer within the resources that can be made
available. Impact and Influence: Works effectively with and through
others including those whom there is no formal authority over.
Communication: Communicates well both verbally and in writing,
creates accurate and punctual reports, delivers presentations,
shares information and ideas with others, has good listening
skills. Work Environment: This job operates in a professional
office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, and filing
cabinets. The noise level in the work environment is usually
moderate.Physical Demands: The employee is occasionally required to
stand; walk; sit; reach with hands and arms; climb or balance; and
stoop, or kneel. Specific vision abilities required by this
position include close vision, distance vision, color vision,
peripheral vision and the ability to adjust focus. Travel: Limited
travel required, some out-of-the-area and overnight travel for
organization-wide meetings.Organization: Time Management:
Determinates the appropriate allocation of time. Task Management:
Balances conflicting priorities in order to manage workflow, ensure
the completion of essential projects, and meet critical
deadlines.Judgment: Exhibits sound judgment and the ability to make
reasonable decisions in the absence of direction; swiftly refers
problems/issues to the appropriate person(s) when necessary; works
effectively without constant and direct supervision or
guidance.Technical/Computer Skills: Displays proficiency using
standard office equipment. Demonstrates advanced proficiency by
quickly adapting to new technology and easily acquiring new
technical skillsTravel: 10% travel is required which includes
local, out-of-the-area, and overnight travel.
Keywords: Recovery Centers of America, Elgin , Quality Assurance Assistant, Other , Saint Charles, Illinois
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