Senior Enterprise Account Executive
Company: Frontier Communication
Location: Sycamore
Posted on: May 12, 2022
Job Description:
This is a remote position based in Illinois.OverviewThe Sr.
Enterprise Account Executive is the catalyst behind Frontier
Communications success as an organization. As a seasoned and
experienced, consultative sales professional, the Sr. Enterprise
Account Executive II is responsible for protecting and growing
revenue performance with our largest and most complex Enterprise
customers.The Sr. Enterprise Account Executive is expected to
develop credibility with customers by determining their
requirements through a deep understanding of their business
drivers, objectives and challenges, and to propose solutions to
those requirements comprised of Frontiers comprehensive portfolio
of information and communications technology solutions.Developing
strategies and tactics to increase customer retention, improve
customer satisfaction, and grow revenue is the mandate of the Sr.
Enterprise Account Executive.RoleYour role as anSr. Enterprise
Account Executive includes:
- Retain and grow our current customer base
- Manage and optimize current revenue of existing customer base
through retention activities, new product sales, and strategic
technology migration
- Accountable for incremental growth in assigned module(s)
consisting of customers in single or multiple vertical
industries
- Manage both pre- and post-sales support resources throughout
the sales cycle to retain and leverage customer relationships,
provide business solutions, and expand existing revenue base
- Pre-Sales: Product Specialists and Sales Engineers
- Post-Sales: Project Managers, Engineers, and Customer Service
SpecialistWhat makes a good Sr. Enterprise Account Executive?
- Retain and grow customer base through building strategic
partnerships and approaching opportunities through the customer
lens
- Influencing others to act by gaining commitment and agreement
on add-on sales solutions
- Ability to articulate client strategies, using industry
knowledge to expand business opportunities
- Resourceful and able to overcome obstacles and barriers to find
appropriate sales solutions
- Partners with internal teams to ensure operational efficiencies
and serviceCore Responsibilities
- Foster extensive relationships with existing and new customers
within assigned customer module including C-Level Executives,
decision makers, influencers and key users
- Retain current customer base and expand revenue through
cross/up-sell opportunities
- Develop new revenue opportunities by prospecting potential
customers
- Develop and implement comprehensive Account Plans for each
assigned customer working with cross-functional partners across
Frontier to deliver results
- Improve and maintain current customer satisfaction results
through engagement and responsiveness to regular surveys and
feedback
- Partner collaboratively with paired Customer Service Specialist
to ensure outstanding customer service and responsiveness
- Establish self as a trusted advisor, providing guidance on
strategic initiatives in the position to instinctively know how to
provide relevant insights
- Connect clients business objectives with Frontier Business
solutions and effectively understand and respond to customer
objections
- Partner with pre-sales engagement members to align goals and
ensure ongoing refinementRequirements
- New hires must be fully vaccinated against COVID-19 by their
start date with the company (or have been granted a religious or
medical exemption accommodation)
- Deep understanding of the network attributes, complex
communication products, and solutions sought by medium enterprise
level companies
- Displays ability to create new demand by proactively bringing
new points of view to target accounts
- Can identify and articulate customer value proposition and
links solutions to the customer strategy
- Consistently demonstrate the ability to convert qualified leads
into sales opportunities
- Strong presentation skills
- Ability to gain and maintain credibility with C-Level
executives
- Experience in crafting thoughtful strategic account plans, and
expert execution of those plans
- Sales cycle management experience, including Salesforce
proficiency
- Associates degree required, Bachelors or higher Degree
preferred; or equivalent relevant experience
- Minimum of 10+ years of business-to-business experience
managing and selling to complex, large-sized companies with a
proven, documented track record of success in:
- Complex and Consultative Sales Environment
- Selling individual products and integrated complex
communication solutions throughout an organization
- Telecommunications industry experience(s) a plus
- Candidate must possess a valid state driver's license and have
a clean driving record#LI-Remote
Keywords: Frontier Communication, Elgin , Senior Enterprise Account Executive, Other , Sycamore, Illinois
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