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Senior Design Thinking Researcher

Location: Saint Charles
Posted on: May 11, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Senior Design Researcher

The Senior Design Researcher leads strategic design and execution of user-centered research that provides actionable insights which influence design and development of associate, branch team and client experiences (including service design, systems, tools and processes).

Responsibility Summary:

  • Autonomously lead research planning and design for multidisciplinary teams of associates and leaders in pursuit of discovery and innovation in enterprise and divisional efforts.
  • Recommends creative research approaches to uncover user needs and insights that help business areas within the firm solve novel and complex problems for the enterprise.
  • Leads the execution and synthesis of user research that is action-oriented and supports the entire design thinking process, including clear problem statement definition, initial discovery work, pressure-testing ideas and prototypes with users as well as test and learn methodologies.
  • Effectively communicates insights, both written and verbal, and influences business partner's decision making by providing thought leadership on how insights impact desired business/project outcomes.
  • Lead the effort to leverage and synthesize existing insights and information quickly within the firm, both qualitative and quantitative, into a cohesive story that helps the team move forward and supports the desired business outcomes.
  • Demonstrate agility in ambiguous and complex circumstances to achieve the desired outcome.
  • Exercises strong critical thinking and sound judgment while independently making decisions within their own efforts, considering the range of potential options.
  • Actively advocate the principles of process improvement, design thinking, data analysis, and change management to a wide variety of audiences to gain the buy-in and understanding needed to drive transformational change across the enterprise.
  • Excellent in managing detailed project tasks, resources, and coordinating the efforts of internal and external parties necessary to see successful project completion including external research vendors.Position Qualifications:

    • Bachelor's degree or equivalent work experience.
    • 2+ years of Design Thinking experience preferred.
    • 5+ years of UX / design research / client insights experience.
    • Skilled in both qualitative and quantitative user experience research methodologies.
    • Skilled in critical thinking, process improvement, relationship-building and problem-solving abilities.
    • Excellent ability to communicated in written and verbal form.
    • Able to expertly research, analyze and consolidate data into trends.
    • Ability to quickly establish and maintain strong relationships across departments, business areas and vendors.
    • Presents ideas, thoughts and information persuasively; seen as credible and trustworthy.
    • Some travel required.
      • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
        • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
        • 2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
          • From The Human Rights Campaign. All Rights Reserved
          • 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
          • J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
            • Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
              Salary: $90628 - $154313
              Category: Headquarters

Keywords: EDWARD JONES, Elgin , Senior Design Thinking Researcher, Other , Saint Charles, Illinois

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