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SITECH Midway - Field Support Specialist - Central IL

Company: CAT - Caterpillar
Location: Elgin
Posted on: January 15, 2022

Job Description:

Job Posted: January 1st, 2022 Location: Elgin, Illinois, USWorking Hours/DaysFull-time, Monday through Friday, may be required to work the occasional Saturday. OverviewPOSITION SUMMARY: Provide unparalleled technical support, installation services and training to SITECH Midway customers. SITECH Midway is the Trimble Heavy and Highway dealer for Eastern Iowa, Northeast Missouri, Northern and Central Illinois including the Chicago Metropolitan area, and Lake and Porter counties in northwest Indiana .Basic Duties Execute various Trimble technical support duties for SITECH Midway customers via phone, virtual and on-site interactions. Perform high-quality Trimble grade control installations on various types of construction equipment and attachments. Troubleshoot and repair Trimble grade control and site positioning systems. Provide both introductory and, eventually, advanced Trimble training to SITECH Midway customers. Deliver excellent customer service to all SITECH Midway customers. Offer honest, informed recommendations to SITECH Midway customers. Develop healthy, long-term customer relationships. Will work safely on active construction sites and near/on/in heavy equipment. Will drive frequently to support customers within SITECH Midway territory. Travel to in-territory and out-of-territory training sessions as requested. Other duties as assigned. Qualifications Must reside in Central Illinois, preferably near Peoria or Springfield. Attitude is extremely important. We want positive, honest, reliable & tenacious people that others want to be around. Mechanical, troubleshooting & repair skills are required. Proficiency with Trimble, Topcon, Leica or Caterpillar machine control, grade control or site positioning systems (e.g., GPS, total station) is highly desired. Civil/heavy construction, engineering or survey experience is desired. Must take initiative, adapt to challenging situations and solve problems. Excellent planning, organizational & communication skills. Must always act in a professional and safe manner. Comfortable using a computer. Valid driver's license with a clean driving record is required. High School Diploma or equivalent is required. Physical Requirements/Working ConditionsThis position works in field, shop and office environments as well as customer jobsites. May on a continuous basis walk, bend and lift up to 75lbs. The noise level in the work environment is usually moderate to high. Occasional travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: CAT - Caterpillar, Elgin , SITECH Midway - Field Support Specialist - Central IL, Other , Elgin, Illinois

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