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Sr. Professional, Client Account Services

Company: CoreLogic
Location: Elgin
Posted on: November 17, 2021

Job Description:

Job Summary Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities. We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people! Job Description: The Client Account Services Managers supports our tax service clients and manages the overall relationship. They act as a liaison between the client and CoreLogic, building positive relationships, trust and respect between the clients and CoreLogic. Accountabilities: * Serve as the point of contact for assigned clients. Act as a point of contact for escalated issues and day to day client administration. Respond swiftly and effectively to client issues or concerns until a resolution is communicated to the client. * Perform all necessary steps to facilitate the set up of new clients on CoreLogic systems to ensure a smooth onboarding and transition. * Understand client's internal operations to provide a customized service that streamlines with their processes. Recommend new and existing services and solutions to help align the client with CoreLogic functions. Exercise discretion and independent judgment in interpreting service scope, making exceptions as needed with approval of management. * Establish a regular meeting schedule with each client (once a quarter, monthly, etc.) Participate in all client meetings and vendor management audits. * Partner with sales and product teams on initiatives and client demos. Act as SME for tax business and technical projects as it relates to clients. * Integrate the Voice of the Customer (VOC) into the CoreLogic culture by participating with internal teams on projects. Actively seek out opportunities to participate in brainstorming sessions. * Collaborate with peers, other departments and the client to improve processes and share best practices. * Understand and anticipate the expectations and requirements of the external and internal customers to ensure high levels of satisfaction with value-added products and services. Actively seek out ideas with the client for innovation to best align CoreLogic in the marketplace. #LI-Erica Job Qualification: * 2 year or 4 year degree preferred; or relevant work experience * At least 4 years of Mortgage Industry background or comparable experience * At least 5 years experience in a similar role (client-facing role, account management, etc.) CoreLogic's Diversity Commitment: CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. EOE AA M/F/Veteran/Disability: CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy - http://www.corelogic.com/privacy.aspx Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Keywords: CoreLogic, Elgin , Sr. Professional, Client Account Services, Other , Elgin, Illinois

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