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CIB - Public Sector Receivables Operations Transactions Specialist IV (Team Lead) - Day Shift

Company: JPMorgan Chase & Co.
Location: Elgin
Posted on: June 10, 2021

Job Description:

We are seeking a Transactions Specialist IV to oversee the workflow for a functional team in a new Receivables Operations site. This role is ideal for a highly motivated individual with leadership capabilities and proven ability to successfully lead in a fast-paced, dynamic and challenging environment; develop and execute on key initiatives; problem solve and manage risk; as well as have strong interpersonal and communication skills.

Specific responsibilities will include, but are not limited to the following:

  • Ensuring workload is completed as outlined in departmental procedures and policies
  • Maintaining focus on customer service and quality
  • Meeting and exceeding service level agreements
  • Understanding portfolio and tools used to support client processing requirements
  • Providing training to new and existing employees
  • Assisting with motivating staff and influencing positive morale
  • Interfacing with other operations departments to research and resolve inquiries
  • Making routine decisions and determining proper courses of action within the limits of standard policies and procedures
  • Researching and resolving customer problems
  • Preparing communications for internal and external responses to client inquiries
  • Participating in evaluations, coaching, and counseling sessions of front line associates
  • Participating on projects aimed at enhancing the customer experience as identified through escalation matters
  • Performing other duties as assigned

Requirements:

  • Remittance Processing experience with proven ability to effectively lead a team preferred
  • Ability to analyze and comprehend client's standard operating procedures and instructions
  • Production environment focus around meeting deadlines and quotas
  • Keen sense of quality control and practices
  • Proven ability to lead in a production/operations environment
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Solid judgment and reasoning skills
  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
  • Flexibility and willingness to learn and be utilized in all areas of operation
  • Open minded with a positive attitude
  • Ability to effectively interact with all diverse groups within the organization
  • Strong adherence to RISK prevention
  • Physical requirements: Sitting - up to 95% of the time, Standing - up to 95% of the time, Lifting - up to 90% of the time and up to 50 pounds; Walking - up to 95% of the time
  • Ability to work: Day Shift - Monday, Tuesday, Friday & Saturday / 7:00am - 5:30pm but must be flexible as this position may require you to work non-traditional hours and/or additional hours as business needs arise.

This position may require a period of onboarding and training to be completed at the downtown Chicago location (131 S Dearborn St, Chicago, IL, 60603).

A Government Security Clearance may be required for this position. This includes, but is not limited to:

  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence up to 7 years

Keywords: JPMorgan Chase & Co., Elgin , CIB - Public Sector Receivables Operations Transactions Specialist IV (Team Lead) - Day Shift, Other , Elgin, Illinois

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