Account Representative - 3rd Party

Company: GC Services Limited Partnership
Location: Elgin
Posted on: January 15, 2021

Job Description:

Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls. Responsibilities * Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.* Makes arrangements with the customers to pay balance in full or set up the best possible arrangements.* Documents all collection activity in the client/GC system in a concise and accurate manner.* Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.* Maintains good public relations.* Cope with high-stress environment caused by speaking with emotional callers.* Adhere to Company attendance, punctuality, and meal and rest break requirements* Maintain concentration and focus in order to meet performance goals* React positively to an ongoing, changing environment* Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals* Maintain good working relationship with assigned supervisors and coworkers* Work safely without presenting a threat to self or others* Perform additional duties as required by managementQualifications Education:High School Diploma or GED is requiredExperience:6 months of collections experience or 1 year of customer service experience preferredComputer Experience:Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.Skills & Abilities:* Speak articulately and clearly* Interpret a constant flow of information * Listen effectively* Work with and apply basic mathematical concepts* Deal with difficult interactions with customers effectively* Respond to customer inquiries and statements effectively* Write in a clear and concise manner* Manage time effectively* Solve problems or issues that may come up * Concentrate and focus for extended periods of time* Cope with high-stress and changing environment* Remain alert at all times* Adhere to policies and procedures* Adhere to work schedule and punctuality requirementsAll job offers are contingent upon completion of background checks.GC Services is an equal opportunity employer: M/F/Disabled/Vet

Keywords: GC Services Limited Partnership, Elgin , Account Representative - 3rd Party, Other , Elgin, Illinois