Account Representative - 3rd Party
Company: GC Services Limited Partnership
Location: Elgin
Posted on: January 15, 2021
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Job Description:
Resolve delinquent accounts of customers while providing quality
customer service on inbound and outbound calls. Responsibilities *
Complies with all specified FDCPA, state and city laws and
provisions, as outlined in the GC Services Compliance with FDCPA
and State Collection laws Statement, the GCS A/R Training program
and the FDCPA Test.* Makes arrangements with the customers to pay
balance in full or set up the best possible arrangements.*
Documents all collection activity in the client/GC system in a
concise and accurate manner.* Corrects any deficiencies or
oversights as outlined by U/M or Manager during telephone monitor,
file activity, or QA reviews.* Maintains good public relations.*
Cope with high-stress environment caused by speaking with emotional
callers.* Adhere to Company attendance, punctuality, and meal and
rest break requirements* Maintain concentration and focus in order
to meet performance goals* React positively to an ongoing, changing
environment* Demonstrate the ability to handle pressure when
attempting to meet deadlines and performance goals* Maintain good
working relationship with assigned supervisors and coworkers* Work
safely without presenting a threat to self or others* Perform
additional duties as required by managementQualifications
Education:High School Diploma or GED is requiredExperience:6 months
of collections experience or 1 year of customer service experience
preferredComputer Experience:Must be able to type quickly and
accurately, use a mouse effectively, and have a basic understanding
of Windows-based operating systems.Skills & Abilities:* Speak
articulately and clearly* Interpret a constant flow of information
* Listen effectively* Work with and apply basic mathematical
concepts* Deal with difficult interactions with customers
effectively* Respond to customer inquiries and statements
effectively* Write in a clear and concise manner* Manage time
effectively* Solve problems or issues that may come up *
Concentrate and focus for extended periods of time* Cope with
high-stress and changing environment* Remain alert at all times*
Adhere to policies and procedures* Adhere to work schedule and
punctuality requirementsAll job offers are contingent upon
completion of background checks.GC Services is an equal opportunity
employer: M/F/Disabled/Vet
Keywords: GC Services Limited Partnership, Elgin , Account Representative - 3rd Party, Other , Elgin, Illinois
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