Service Tech
Company: Adecco USA
Location: Elgin
Posted on: January 12, 2021
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Job Description:
We are looking for a Factory Service Technician in Elgin,
Illinois. This position will require administrative skills combined
with a technical aptitude for diagnosing product use issues,
warranty questions, returns, repairing products and handling
modified orders.Responsibilities:* Day-to-day administration in the
service shop for in-house repairs and modified orders, warranty
claim processing, general warranty administration, sales order and
invoice processing for repairs (both warranty and charge out
repairs) and shop prioritization (once fully trained and
oriented);* Inspecting, repairing and testing Fall arrest devices
by using various hand and power tools including a torque wrench;*
Processing and logging of paperwork for torque wrench repairs and
calibration;* Reading CAD drawings for assembly of engineered
systems, controlled descent devices and ladder systems;* Inspecting
RA claims on AFF and Peakworks product line and reporting if unit
damage is covered under warranty;* Conducting inspection of RGA AFF
product and repackage as needed;* Responding to internal
administrative matters and technical questions;* Communicating with
the Branch, Parts and Service managers on workflow, and
field/product issues on a regular basis with Parts, Service and
Product Management team;* Overseeing of Service area (cleanliness /
organization);* Controlling all receipts of goods and shipment of
goods from and to the Service department;* Coordinating any
requirements to assist in product line testing and technical
issues;* Assisting in the administration and documentation at the
shipping bench regarding control of releases, return of goods
authorization and inspection, miscellaneous pick-ups, etc.;* Other
duties and responsibilities as required.Skills & Qualifications:*
The ideal candidate will have a mechanical aptitude - an
understanding of our AFF & Peakworks product lines and how they
work;* Ability to repair, service, test and troubleshoot
equipment;* Ability to use various hand and power tools as
required* Ability to lift heavy objects upto 50lbs and stand for
long periods of time.* Ability to diagnose and solve problems*
Ability to work independently with little supervision* Ability to
multi-task while maintaining organization;* Comfortable with
reading CAD drawings for assembly of engineered systems, controlled
descent devices and ladder systems* Excellent customer service
skills;* Strong working knowledge of Microsoft Outlook and basic
computer skills in Excel & Word;* Good verbal and written
communication skills;* Calm and professional demeanor.This role
reports to Construction Management & Tooling Manager.Equal
Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy
Information Statement, which explains how we will use your
information, please The Company will consider qualified applicants
with arrest and conviction records
Keywords: Adecco USA, Elgin , Service Tech, Other , Elgin, Illinois
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