Service Tech

Company: Adecco USA
Location: Elgin
Posted on: January 12, 2021

Job Description:

We are looking for a Factory Service Technician in Elgin, Illinois. This position will require administrative skills combined with a technical aptitude for diagnosing product use issues, warranty questions, returns, repairing products and handling modified orders.Responsibilities:* Day-to-day administration in the service shop for in-house repairs and modified orders, warranty claim processing, general warranty administration, sales order and invoice processing for repairs (both warranty and charge out repairs) and shop prioritization (once fully trained and oriented);* Inspecting, repairing and testing Fall arrest devices by using various hand and power tools including a torque wrench;* Processing and logging of paperwork for torque wrench repairs and calibration;* Reading CAD drawings for assembly of engineered systems, controlled descent devices and ladder systems;* Inspecting RA claims on AFF and Peakworks product line and reporting if unit damage is covered under warranty;* Conducting inspection of RGA AFF product and repackage as needed;* Responding to internal administrative matters and technical questions;* Communicating with the Branch, Parts and Service managers on workflow, and field/product issues on a regular basis with Parts, Service and Product Management team;* Overseeing of Service area (cleanliness / organization);* Controlling all receipts of goods and shipment of goods from and to the Service department;* Coordinating any requirements to assist in product line testing and technical issues;* Assisting in the administration and documentation at the shipping bench regarding control of releases, return of goods authorization and inspection, miscellaneous pick-ups, etc.;* Other duties and responsibilities as required.Skills & Qualifications:* The ideal candidate will have a mechanical aptitude - an understanding of our AFF & Peakworks product lines and how they work;* Ability to repair, service, test and troubleshoot equipment;* Ability to use various hand and power tools as required* Ability to lift heavy objects upto 50lbs and stand for long periods of time.* Ability to diagnose and solve problems* Ability to work independently with little supervision* Ability to multi-task while maintaining organization;* Comfortable with reading CAD drawings for assembly of engineered systems, controlled descent devices and ladder systems* Excellent customer service skills;* Strong working knowledge of Microsoft Outlook and basic computer skills in Excel & Word;* Good verbal and written communication skills;* Calm and professional demeanor.This role reports to Construction Management & Tooling Manager.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please The Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, Elgin , Service Tech, Other , Elgin, Illinois