Collections Specialist
Company: Heritage-Crystal Clean, LLC
Location: Elgin
Posted on: January 12, 2021
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Job Description:
Heritage-Crystal Clean, LLC, a leader in the environmental
services industry, is looking for a self-motivated team player to
join our rapidly growing organization.Essential Duties:* Handle
Collection calls and/or correspondence in a fast-paced goal
oriented Collection Department.* Accountable for reducing
delinquency on assigned accounts.* Responsible for monitoring and
maintaining assigned accounts.* Provide customer service regarding
collection issues* Communicate and follow up effectively with both
customers and branch personnel on a timely basis.* Establish and
maintain an effective and cooperative working relationship with
branch personnel and co-workers.* Perform other duties as
assigned.Key Functions:* Handle a high volume of outgoing calls to
assigned delinquent customers.* Handle incoming phone calls,
regardless of assigned branches, effectively resolving customer and
branch questions.* Reconcile customer disputes as they pertain to
payment of outstanding balances that are due.* Effectively
communicate with customers and co-workers both verbally and
written.* Meet departmental and company goals.* Adhere to all
Corporate and departmental policies and proceduresPosition
Qualification Requirements:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily, the following requirements are representative of
the knowledge, skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential functions.Core Competencies:* Working
knowledge of Excel, Outlook, and Word.* Computer literate with
excellent knowledge of navigating various computer functions as
well as utilizing Windows keyboard commands.Work Experience:* 3-5
years Collections and/or Customer Service experience preferred.*
Knowledge of Billing, Collections and Accounts Receivable
procedures.Education, Certificates, Licenses, or Designations:*
High School DiplomaSpecific Skills:* Detail oriented and well
organized.* Excellent written and verbal communication abilities.*
Ability to prioritize and manage multiple responsibilities.
Keywords: Heritage-Crystal Clean, LLC, Elgin , Collections Specialist, Other , Elgin, Illinois
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