Collections Specialist

Company: Heritage-Crystal Clean, LLC
Location: Elgin
Posted on: January 12, 2021

Job Description:

Heritage-Crystal Clean, LLC, a leader in the environmental services industry, is looking for a self-motivated team player to join our rapidly growing organization.Essential Duties:* Handle Collection calls and/or correspondence in a fast-paced goal oriented Collection Department.* Accountable for reducing delinquency on assigned accounts.* Responsible for monitoring and maintaining assigned accounts.* Provide customer service regarding collection issues* Communicate and follow up effectively with both customers and branch personnel on a timely basis.* Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers.* Perform other duties as assigned.Key Functions:* Handle a high volume of outgoing calls to assigned delinquent customers.* Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions.* Reconcile customer disputes as they pertain to payment of outstanding balances that are due.* Effectively communicate with customers and co-workers both verbally and written.* Meet departmental and company goals.* Adhere to all Corporate and departmental policies and proceduresPosition Qualification Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Core Competencies:* Working knowledge of Excel, Outlook, and Word.* Computer literate with excellent knowledge of navigating various computer functions as well as utilizing Windows keyboard commands.Work Experience:* 3-5 years Collections and/or Customer Service experience preferred.* Knowledge of Billing, Collections and Accounts Receivable procedures.Education, Certificates, Licenses, or Designations:* High School DiplomaSpecific Skills:* Detail oriented and well organized.* Excellent written and verbal communication abilities.* Ability to prioritize and manage multiple responsibilities.

Keywords: Heritage-Crystal Clean, LLC, Elgin , Collections Specialist, Other , Elgin, Illinois