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Strategic Account Coordinator

Company: Advanced Resources
Location: Elgin
Posted on: January 12, 2021

Job Description:

Job Number: 489201Strategic Account CoordinatorAdvanced Resources has an immediate opening for a Coordinator to support Strategic Accounts for our client in the Elgin area. The successful candidate must have experience in SAP in a manufacturing or supply chain environment and a customer service mindset.Responsibilities:* Support Strategic Account Coordinator team with a select group of customers, processing orders, backlog, supply chain complaints, EDI processing, CRM, order status, open order and change reports and expedites to ensure customer satisfaction.* Responsible for processing, monitoring and resolving day to day operational issues such as backorders, shipping and billing discrepancies, return orders and complaints in an accurate and timely manner. Develop corrective and preventive action plans, working with the Head of Strategic Account Services as needed.* Recommend process improvements to improve customer satisfaction and profitability.* Maintain contact information in customer master data to ensure the customer receives order confirmation and invoices.* Support with daily monitoring of order confirmations and deliveries utilizing reporting tools. Align allocation priorities to sales orders to ensure delivery timelines are met in the most efficient manner. Work with Supply Chain, Operations, Warehouse, Product Management and Head of Strategic Account Services team on order confirmations, expedites and escalations, ensuring proactive, consistent and timely communication to the customer.* Support processing purchase orders (OCR, EDI, smartEDI, eShop and hard copy) and change orders in compliance with ISO procedures, verifying PO completeness and accuracy in a timely manner. Confirm purchase orders and changes to the customer in a timely manner.Qualifications:* Excellent verbal and written communication skills.* Strong customer focus and relationship building skills* Strong problem analysis and problem-solving skills. Attention to detail and accuracy.* Excellent organization and time management skills* Solid understanding of business conditions and environment in industrial organization* Computer proficient with Excel, Word and Outlook (MS Office).Prior Knowledge of SAP REQUIRED, SAP R/3 preferred

Keywords: Advanced Resources, Elgin , Strategic Account Coordinator, Other , Elgin, Illinois

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