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Switchboard Operator

Company: Advocate Health Care
Location: Elgin
Posted on: February 16, 2020

Job Description:

Part Time: Weekdays vary M-F, 6:00 am-2:30 pm. Alternating weekends and holidays

Position Requirements:
- High School Diploma or equivalent.
- 1 + year experience in a position requiring frequent interaction with customers, clients, students and/or prospects, either face-to-face or via telephone.
- Some experience in answering service/switchboard areas.
- Computer and typing skills.
-Ability to speak, read, write and understand English clearly, as related to job activities.
-Has excellent spelling and grammar.
-Exhibit good judgment and take reasonable action to accomplish objectives with minimal direct supervision.
-Good Communications skills.
-Analytical and problem solving skills.
-Basic PC skills with the ability to navigate in Windows

May require evening, weekend, night, and holidays.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Purpose:
To receive and process incoming calls from the switchboard and route to proper places. Responds to emergencies and alarms according to policies and procedures. Provides assistance with the use and distribution of pagers for hospital and medical staff and supports the paging system. Supports the hospital and system philosophies as well as maintain an exemplary guest relations attitude.

Accountabilities:
Receives and processes incoming and outgoing calls for the Communications department.
Follows proper protocol for all emergency procedures
Follows proper procedure for all aspects of supporting the paging operations
Maintains exceptional guest relations and promotes the hospital/system philosophy.

Keywords: Advocate Health Care, Elgin , Switchboard Operator, Other , Elgin, Illinois

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