Technical Service Specialist
Company: VirtualVocations
Location: Elgin
Posted on: May 3, 2025
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Job Description:
A company is looking for a Technical Service Specialist.
Key Responsibilities
Assess and improve troubleshooting processes impacting customer
experience
Provide guidance on installations, preventative maintenance, and
lead troubleshooting efforts via phone and email
Communicate opportunity areas and feedback to internal teams for
process improvements
Required Qualifications
Ability to learn and understand hardware and software systems for
effective troubleshooting
Proficiency in independent judgment and decision-making for
improvement recommendations
Ability to multitask and manage various customer support tasks
simultaneously
Knowledge of CRM/ticketing systems like Zendesk, Salesforce, and
Netsuite is a plus
College degree preferred
Keywords: VirtualVocations, Elgin , Technical Service Specialist, IT / Software / Systems , Elgin, Illinois
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