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Technical Support Analyst - Integration Tools

Company: VirtualVocations
Location: Elgin
Posted on: July 9, 2024

Job Description:

A company is looking for a Technical Support Analyst for Integration Tools.



Key Responsibilities:

Provide technical support to customers and consultants on complex products and applications
Diagnose and troubleshoot highly technical and sophisticated software issues
Collaborate with multiple stakeholders through issue resolution


Required Qualifications:

3+ years experience providing technical support for a SaaS provider
3 years experience troubleshooting and resolving environment issues for enterprise software applications
Experience with SoapUI and Postman for troubleshooting XML and REST based web service requests
Experience with Splunk, Kibana, and other networking tools
Previous experience supporting HCM or ERPs such as Workday, Oracle, SAP, etc

Keywords: VirtualVocations, Elgin , Technical Support Analyst - Integration Tools, IT / Software / Systems , Elgin, Illinois

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