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MSP Systems Administrator

Company: Other World Computing
Location: Woodstock
Posted on: November 26, 2022

Job Description:

About Us: We are a customer service company that provides IT Services. We are quickly growing and we're looking for the right person to join our team. OWC Pro IT Service provides only the highest level of customer service for our client's IT, security, network, and technical business continuity needs. OWC Pro IT Services is a growing information technology consulting company. Our services are tailored to small to midsized businesses that don't want the expense of an on-staff IT department. We provide unique ideas in combination with dedication and personal attention to our clientele. We strive for new and enhanced ways to solve problems and create optimized systems to meet our client's IT needs. OWC Pro IT Services focuses on advising our client's business on how to best utilize information technology to meet their business goals. We also provide implementation, deployment, and management of IT systems. Supervisory Responsibilities:None Duties/Responsibilities:Provide customer service/support to new and existing clientsProperly assess and escalate issues to accurately track & log billable time into the issue tracking/billing system for accountability and revenuesSupport clients after the initial project with any additional concerns or issues that may ariseProvide excellent customer service to existing and future SMB clientsTroubleshoot and fix IT issues at off-site locations both remotely and on-premisesAssist in managing IT infrastructuresProactively manage and maintain server, network and firewall systemsAdminister and support core Microsoft, Cisco, Linux/Unix, Apple, VMware, and SonicWall technologiesProvide after-hours support for Infrastructure related emergencies as well occasional weekend maintenanceMaintain inventory and asset configuration documentationAssist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiationsRequired Skills/Abilities:A keen interest in IT issuesProactive, self-motivated and enthusiasticExperienced with keen ability to analyze and interpret customer pain points to solve apparent and transparent business problemsCompetency in Windows Server (2008/2012/2016/2019) and desktop operating systems (8/10)A solid understanding of LAN/WAN networkingAbility to troubleshoot network issuesFirewall/UTM configuration and troubleshootingWindows Server Active Directory/Group Policy/Exchange/IIS experienceOffice 365/Microsoft AzureExperience with server virtualization technologies such as VMware Server ESX and Microsoft Hyper-VPractical Knowledge of Security requirements for businessesConfiguration of Backup Software/Hardware for Disaster RecoveryExcellent Verbal and Written CommunicationHigh-School Diploma or GED completed with some post-secondary education in a business or technical backgroundReliable Transportation and valid Driver's LicenseFlexibility and able to adapt to a rapidly changing environmentPreferred:Bachelor's degree in a business or computer related fieldApple Desktop Operating System Support (OSX)Familiarity with VoIP Technology Experience with Microsoft VisioScripting experience2 years Prior Experience as a Small Business IT ConsultantCertifications: CompTIA A+, Network+, MCSE, SonicWALL CSSA, VMware Certified Professional, Cisco CCNA Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law. PI197703604

Keywords: Other World Computing, Elgin , MSP Systems Administrator, IT / Software / Systems , Woodstock, Illinois

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