Front Office Supervisor - Renaissance Hotels - (19090358)
Company: Marriott International, Inc.
Posted on: August 17, 2019
You were always one of those curious kids who opened every cabinet,
peeked behind every door, and never ceased to ask "why" when given
an explanation. Today, you bring your personal style to every
experience. You live life to discover. You are passionate about
your neighborhood, always looking to explore the places one wouldnt
find in a travel guide. If this sounds like you, youre in the right
place. Youve got authentic style, natural curiosity and a warm way
with people. Renaissance is not just a place to spend the night,
it''s a place to discover, a place in the world with style like
yours. Thats why were not just looking for anyone. Were looking for
someone like you. The Renaissance Schaumburg Convention Center
Hotel, located at 1551 Thoreau Drive, Schaumburg, Illinois, 60173
is currently hiring a Front Office Supervisor. Front Office
Supervisor : Process all guest check-ins, verifying guest identity,
form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their
requirements. Enter Marriott Rewards information. Ensure rates
match market codes, document exceptions. Secure payment prior to
issuing room key, verify/adjust billing. Compile and review daily
reports/logs/contingency lists. Complete cashier and closing
reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if
necessary. Follow up to ensure requests have been met. Process all
payment types, vouchers, paid-outs, and charges. Balance and drop
receipts. Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating
and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Develop/maintain positive working relationships; support
team to reach common goals; listen and respond appropriately to
employee concerns. Follow company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests; anticipate and address guests'' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare
and review written documents accurately and completely; answer
telephones using appropriate etiquette. Ensure adherence to quality
standards. Enter and locate information using computers/POS
systems. Stand, sit, or walk for an extended period of time. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors. To submit your application for
this job, please go to:
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Elgin , Front Office Supervisor - Renaissance Hotels - (19090358), Hospitality & Tourism , Elgin, Illinois
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