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E Commerce Customer Service

Company: Russo Power Equipment
Location: Elgin
Posted on: November 10, 2018

Job Description:

Job DescriptionPosition Summary:The E-Commerce Customer Service Associate responds to customer inquiries regarding orders, products, billing inquiries, and technical problem notifications.

Responsibilities/Duties:Receive and respond to inbound e-mail and phone calls; gather and verify required informationActively listen to the customer, taking their request for product or servicesEnsuring the company delivers the highest level of customer service possibleDevelop/present customer service solutions and/or suggest additional items, cross sell, up sellProvide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be takenEnsure proper security procedures are followed on all e-commerce customer interactionsLearn and retain a thorough working knowledge of all existing and new products and servicesData entryOther tasks as defined by management

Qualifications...Knowledge, Skills, and Abilities:Proven ability to provide exceptional customer experienceDemonstrated communication and interpersonal skillsOrganization and follow-up skillsStrong computer skills and desire to work with technologyBilingual, English/Spanish is a plus

Credentials and Experience:High School Diploma or equivalentPast retail or direct sales experience will be considered an asset

Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Company DescriptionOur Unparalleled Service Since our modest beginning on the northwest side of Chicago in 1970, Russo Power Equipment has since grown from a neighborhood hardware store to the premier power equipment and landscape supply dealer of the Midwest. Being a local, family owned and operated business, we take pride in personally getting to know our customers both large and small to provide the unparalleled service has come to be expected over the past 47 years. The Largest Selection Our close, long-standing relationships with vendors such as: Bob-Cat, Echo, Honda, Kawasaki, Kubota, Stihl, Toro, and Wright allow us to carry the largest selection of equipment at the lowest prices available. These connections are also what make our sales team the most knowledgeable when it comes to matching customers with the right equipment. Part of the Solution It is inevitable that your equipment will require maintenance during its lifespan. Whether it is a spark plug replacement or a new engine, Russo has you covered. We stock over one million OEM and aftermarket parts to help keep your business running seamlessly. Visit our in-store parts professionals or use our online parts finder, either way, let us be part of the solution. Our Responsibility Being part of the Green Industry, we take responsibility for our environment. That is why we recycle over 18,000 lbs of metal, 15,000 lbs of paper, 7,000 lbs of plastic, and 7,000 lbs of mixed materials every year. We also carry professional, zero-emission, battery powered products from: Husqvarna, Stihl, Shindaiwa, and Mean Green Mowers.

Keywords: Russo Power Equipment, Elgin , E Commerce Customer Service, Hospitality & Tourism , Elgin, Illinois

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