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Senior Store Manager

Company: Tracking Link Board
Location: Wonder Lake
Posted on: January 24, 2023

Job Description:

Come join the team that is reinventing home! Wayfair is hiring for our Joss & Main retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair's Joss & Main store might be the future home for your career.

What you'll do:

  • As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
  • Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism. Expertly facilitate tours for Wayfair executives that outline the brand narrative and physical retail strategy and goals.
  • Act as key member in crafting the playbook to stand up and scale stores in North America. Closely monitor launch success metrics, pivot and adapt launch strategy as appropriate, and help to shape future store launch strategies. Provides meaningful and timely feedback and insight into modifications and efficiency gains needed to ensure newly created SOPs are effective.
  • Capable of effectively handling impromptu visitation from the press, investors or other key stakeholders
  • Provide training and onboarding support for enterprise new hires to enable scale of footprint
  • Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expense goals.
  • Ability to manage and lead through rapid change and iterations, create strong team culture from scratch. Maintain leadership presence through effective floor management and resource allocation.
  • Ignite an on-brand design space utilizing all of our design and omni-channel tools and services to bring our customer's design aspirations to life.
  • Guide customers through their questions on product features and functionality, style and product coordination, and cutting requests, including in-store assortment and endless aisle.
  • Amplify the Wayfair brand family by building a high performing customer centric team, and actively introducing them to all channels - online, app and stores..
  • Motivate and train all associates in sales, customer service, operations, and product knowledge, utilizing all resources.
  • Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.
  • Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
  • Consistently recruit, hire, and retain a diverse salesforce that delights and inspires our customers
  • Identify talents and develop skills within the team to enable succession planning
  • Perform opening and closing routines and provide supervision to ensure store is full operational during all store hours.
  • Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards
  • Utilize sales analytics tools to diagnose current and future challenges and implement innovative solutions that drive store profitability and growth in a way that supports the success of the overall brand.
  • Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
  • Develop, lead, and deliver a long-term (12+ month) sustainable plan for growth, visitation and profitability in the market.
  • Lead a team to always use good judgment by demonstrating a culture of ethical conduct, security, and compliance.
  • Champion and campaign for a resolution oriented environment for your team.
  • Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.
  • Live by, emulate, and guide by our People Principles daily.

    What you'll need:
    • 5+ years of management experience in a specialty retail and/or multi-unit retail business environment. Interior design, furniture or home goods experience preferred.
    • Exceptional analytical, problem-solving and decision-making skills.
    • Proven ability to motivate, influence and inspire yourself and others.
    • Track record of thriving in a fast paced and changing environment.
    • Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and Forms preferred.
    • Ability to process information and merchandise through a computer system and POS register system.
    • Full time associates may need to work nights, weekends, and holidays on a rotating basis.
      Essential Functions:
      • On-site presence at a physical location
      • Excellent verbal communication skills.
      • Excellent active listening skills.
      • Excellent sales and customer service skills.
      • Extensive knowledge of the merchandise sold.
      • Ability to anticipate customers' needs.
      • Ability to recommend merchandise to customers.
      • Ability to operate or to quickly learn the stores point-of-sale system
      • Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
      • Ability to process information and merchandise through a computer system and POS register system.
        Physical Requirements:
        • While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
        • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
          Working Hours:

          At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

          Our store hours are Monday-Saturday 10:00AM - 7:00PM, and Sundays 10:00AM - 6:00PM. Employee shifts may include an hour before or after store hours.

          Assistance for Individuals with Disabilities
          Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact candidateaccommodations@wayfair.com.

          Need Technical Assistance?
          If you are having any technical difficulty submitting your application, please reach out to our careers team at careers@wayfair.com.

          About Wayfair Inc.
          Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

          No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

          We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.

Keywords: Tracking Link Board, Elgin , Senior Store Manager, Hospitality & Tourism , Wonder Lake, Illinois

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