Payment Reminder - Customer Service - Elgin, IL, Knoxville, TN & Albuquerque, NM
Company: Lending Solutions Inc
Location: Elgin
Posted on: January 24, 2023
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Job Description:
This customer service position is responsible for making contact
with members on behalf of various credit unions for the purpose of
resolving early-stage member delinquency and overall delinquency
for our clients.REMOTE WORK OPPORTUNITY Employees hired in
Albuquerque will deploy after approximately 30 days in office
training and Elgin and Naperville will deploy after approximately
60 days in-office training. MUST have a dedicated distraction free
workspace and high-speed internet of 50 mbps or greater with a
static IP address. LSI will provide ALL computer and phone
equipment.Essential Duties and Responsibilities include the
following (other duties may be assigned).Provide excellent member
service - At times, members may experience financial difficulties;
long term or temporary set-backs can happen. Our team provides
solutions and guidance to assist members in resolving their
delinquency in a positive and empathic manner that preserves the
member/credit union relationship.A continuous commitment to quality
is a must! - By providing the highest level of service to our
clients, the Debt Management department has developed an
outstanding reputation in the industry. Individuals on our team
continually strive to improve their skills and techniques in order
to exceed client expectations and provide value to the credit
unions we service.Driven to achieve member contact - On occasion,
members lose contact with their credit union for a variety of
reasons. Our team members must be driven to re-establish
connections with distant members in order to make contact and
resolve delinquency.Attention to the detail - As a Debt Management
representative, all activity and member communications are
documented within the client's collection platform. Clients utilize
this information to determine the appropriate assistance for a
member or course of action to take on a member's loan. Detailed
documentation of every action is a must.A passion for lowering
delinquency - All Debt Management personnel must strive to look at
every members account and assess member situations in order to
achieve a successful conclusion to delinquency.Qualifications: An
individual should demonstrate the following competencies (in no
particular order of importance-they are all
important):Attendance/Punctuality - As a department, we make
thousands of calls each day. We are looking for individuals that
have the ability to meet our strict schedule adherence policies
including having limited unscheduled absences. We dedicate an
individual(s) to each client. If employees aren't working their
scheduled hours/shifts we may not have capacity to make the
necessary calls each day and meet client expectations.Communication
& Listening Skills - Communication is key, the ability to connect
with the member and client are critical to the success of the
department and credit union. Debt Management team members have
direct communication with clients, as well as with credit union
members. Listening skills are crucial to provide members guidance
and determine the appropriate course of action and collectability
of a loan.Organization Skills - Some team members may be asked to
work multiple clients, depending on the volume of accounts assigned
to us by the client. Individuals must possess the organization
skills necessary to balance an account load effectively.Critical
Thinker - Possess the skills to gather and analyze the right
information, using experience and problem solving to resolve
delinquency.Integrity - Integrity is of utmost importance - it's
about doing the right thing, all of the time.We are an
employee-owned company and each individual's decisions have an
impact on the success of the company.Education and/or
ExperienceHigh school diploma or general education degree (GED); or
a minimum of three months related experience and/or training; or
equivalent combination of education and experience.Language
SkillsAbility to read, write and comprehend simple instructions,
short correspondence, and memos.We are always looking for
individuals fluent in other languages.Mathematical SkillsDuring the
collection process, we are working with dollars and cents, possibly
multiplication and division depending on the extent of delinquency
and the payment arrangements necessary to bring the account
current.Computer SkillsType approximately 35 words per minute. Word
and Excel experience is preferred.Compensation$16.50 USD per
hour.HoursVary by client and the time zone that their membership is
located in. Two late nights per week and two Saturdays (split
shift; 4 hours Friday and 4 hours Saturday) per month are
required.Supervisory ResponsibilitiesThis career opportunity does
not have supervisory responsibilities, but when we are looking to
fill a supervisory position 100% of internal job posting have been
filled with employees from within the department or
organization.Physical Demands/Work EnvironmentWhile performing the
duties of this position, the employee is regularly required to sit;
use a keyboard, and talk to members via a hands free head set.Why
you should apply:Competitive Compensation - Hourly + Shift
Differentials + Monthly IncentivesExceptional BenefitsGenerous
PTOAdvancement OpportunitiesFree Coffee at all LSI facility
locationsFor those applicants applying for the Albuquerque
location, please note that the city provides several paid parking
options in the downtown area. Parking and/or other transportation
options and/or costs are at the discretion and responsibility of
the applicant.EducationPreferredHigh School or
betterBehaviorsRequiredTeam Player: Works well as a member of a
groupEnthusiastic: Shows intense and eager enjoyment and
interestDetail Oriented: Capable of carrying out a given task with
all details necessary to get the task done wellDedicated: Devoted
to a task or purpose with loyalty or
integrityMotivationsPreferredGrowth Opportunities: Inspired to
perform well by the chance to take on more responsibilityJob
Security: Inspired to perform well by the knowledge that your job
is safeGoal Completion: Inspired to perform well by the completion
of tasksFinancial: Inspired to perform well by monetary
reimbursementAbility to Make an Impact: Inspired to perform well by
the ability to contribute to the success of a project or the
organization
Keywords: Lending Solutions Inc, Elgin , Payment Reminder - Customer Service - Elgin, IL, Knoxville, TN & Albuquerque, NM, Hospitality & Tourism , Elgin, Illinois
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