Technical Customer Service Representative

Company: AllStaff
Location: Dundee
Posted on: November 26, 2022

Job Description:

We are seeking a Technical Customer Service Representative to join our team! *Must be fluent in writing/speaking Spanish! *You will be responsible for helping customers by providing product and service information.

*Responsibilities: *

* Handle customer inquiries for Spare Parts Orders
* Locate part number from bill and material
* Provide quotes to Customers for Spare Parts
* Document and update customer records based on interactions
* Develop a knowledge base of the parts to provide the correct part(s)
* Do various movements of inventory using company based software.

---*Qualifications: *

* Previous experience in customer service, sales, or other technical/ industrial related fields
* Ability to build rapport with clients
* Ability to prioritize and multitask
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Must be bilingual in English/Spanish
* Must be able to work well under pressure at times

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Dundee, IL 60118: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer support: 1 year (Preferred)

Language:
* Spanish (Required)

Work Location: One location%58047475%

Keywords: AllStaff, Elgin , Technical Customer Service Representative, Hospitality & Tourism , Dundee, Illinois