Customer Service Representative
Posted on: November 22, 2022
The Customer Service Representative (CSR) provides exceptional
customer service to internal and external customers of Copart.
Through a thorough understanding of Copart practices, the CSR
offers solutions that aid and facilitate a unique customer service
experience. The CSR provides general administrative support while
multi-tasking in hectic and stressful situations. In addition, the
CSR will be the face of the Company through face to face and vocal
interactions with all levels of customers which range from the
general public to high level managers of organizations.
- Receive and process payments.
- Update lot (vehicle) notes in the system.
- Answer multi-line telephone in a professional manner.
- Face to face customer interaction.
- Use company resources to gather information and offer solutions
to meet customer needs.
- Contact clients to obtain vehicle pick-up information.
- File documents according to criteria.
- Process mail incoming and outgoing per criteria.
- Read and interpret various reports and documents.
- Proper completion of sale documents.
- Other duties as assigned.
- One year of office support experience in a customer service
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Pay starts at $20.03 an hour
For nearly four decades, Copart has led its industry in innovation
and customer service, enabling it to grow profitably in markets
across the globe. Our success is the direct result of the skills
and efforts of our talented and diverse employees. Our mindset?
It's never just a "job" when your coworkers are like family - it's
like coming home.
Equal Opportunity Employer Minorities/Women/Protected
Keywords: Copart, Elgin , Customer Service Representative, Hospitality & Tourism , Elgin, Illinois
Didn't find what you're looking for? Search again!