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Digital Merchandising Specialist - Remote

Company: Other World Computing
Location: Woodstock
Posted on: June 25, 2022

Job Description:

About Us:OWC is a fast-paced, friendly atmosphere that advocates ingenuity and encourages every employee to contribute ideas towards the discovery of the next innovative concept that could change the world of technology. Our shared vision of the ultimate customer experience is a key component to achieving the industry-leading results OWC has become known for around the globe. We firmly believe that the best in life is obtained through dedicated teamwork and creativity.OWC is an environmentally conscious company committed to the conservation of our planet's resources through the use of renewable energy and company-wide recycling programs. Today OWC is recognized as a leading zero-emissions Mac and PC technology company. Other World Computing (OWC) has been providing the highest quality hardware products and support to the computer industry since 1988, specializing in Mac upgrades and expansion products to extend the useful life of Macs and reduce e-waste. We have one of the largest online catalogs for computer and iDevice enhancement products through our e-commerce portal www.macsales.com and have been steadily expanding the software solutions we provide as well through our brands SoftRAID and Mediafour.OWC offers great benefits such as medical, dental, vision, 401K, short/long term disability, HSA and FSA accounts and a wellness program. We provide paid time off and 6 paid holidays as well as flexible schedule and work from home opportunities. We value our employees so there is potential for career growth, cross functional training, stretch assignments and ongoing educational opportunities.Job Summary:OWC is seeking a motivated, curious, and data-centric individual to help implement and drive category growth strategies. The Digital Merchandising Specialist is responsible for executing cross-category strategies to improve customers navigation and product search via our eCommerce platform. This includes optimizing and implementing Search & Browse tactics to improve findability and customer experience. The Digital Merchandising Specialist will be partnering with the Merchandising, Marketing, and Development Teams to improve customer navigation and will report to the eCommerce Merchandising Manager. Duties/Responsibilities:

  • Support Merchandising roadmaps to positively influence product category engagement and conversion through the digital eCommerce funnel.
  • Ensure proper customer-facing product categorization to enable customers are able to find relevant products quickly and easily.
  • Optimize category landing pages, search result pages, and product detail pages (PDP) to ensure products are displayed in the right way to make it easy for customers to find and purchase the correct products.
  • Identify content enrichment opportunities across categories and ensure sequencing enables ongoing execution efforts.
  • Conducting user and competitive research, implementing tests, analyzing shopping behavior and doing post-implementation analysis.
  • Optimize the search experience by monitoring category search trends and performance, improve product data to bring back most relevant results, merchandise result sets including re-directs and biasing as well as manage facet display
  • Present cross-functionally on category optimization insights, performance and lessons learned
  • Collaborate with the Marketing and Merchandising teams on a monthly reporting regarding category performance including actual vs. goal, tactic & strategy execution, analytic insights, and key action items. Required Skills/Abilities:
    • 5 years of experience in digital merchandising with large assortment experience preferred (preferably in the technology or consumer-goods market).
    • Strong communication and organizational skills and the ability to manage multiple projects effectively.
    • Experience with Searchspring or similar search optimization tools.
    • Experience using web analytics tools such as Google Analytics
    • Experience with SEM, SEO, and onsite Search
    • Knowledge and understanding of SQL, BigQuery, R and/or other query tool is a plus.
    • Curious mindset with a strong desire to find new ways to improve the customer experience, ask though provoking questions and challenge the status quo
    • Demonstrates the OWC values of transparency, ownership, winning and losing together, and customer obsession. Education and Experience:Bachelors degree in Marketing or related field preferred.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity. EEO/AA Employer Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

      Job Industries
      • Customer Service

Keywords: Other World Computing, Elgin , Digital Merchandising Specialist - Remote, Hospitality & Tourism , Woodstock, Illinois

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