Administrative Specialist, Rehab Sports Medicine, Full Time
Company: Northwestern Medicine
Location: Woodstock
Posted on: June 24, 2022
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Job Description:
At Northwestern Medicine, every patient interaction makes a
difference in cultivating a positive workplace. This patient-first
approach is what sets us apart as a leader in the healthcare
industry. As an integral part of our team, you'll have the
opportunity to join our quest for better healthcare, no matter
where you work within the Northwestern Medicine system. At
Northwestern Medicine, we pride ourselves on providing competitive
benefits: from tuition reimbursement and loan forgiveness to 401(k)
matching and lifecycle benefits, we take care of our employees.
Ready to join our quest for better?DescriptionThe Administrative
Specialistreflects the mission, vision, and values of NM, adheres
to the organizations Code of Ethics and Corporate Compliance
Program, and complies with all relevant policies, procedures,
guidelines and all other regulatory and accreditation standards.The
Administrative Specialist is responsible for managing the increased
flow of daily mental health patients, greeting and directing
patients, completing Epic scheduling and check in processes, and
updating census documents and case load reports. This position also
provides physician support and auditing and tracking reports for
management.Responsibilities:Patient satisfaction:* Serves as first
point of contact and triages all incoming calls.* Demonstrates the
ability to be flexible, adaptive to change, and handle stressful
situations in a mature, professional manner.* Protects behavioral
patient privacy at all times, verbally and physically, by checking
for release of information before confirming a patients presence,
securing work station and paper records, and using patient first
names only.* Adheres to answer time metrics to ensure calls are
being answered in a timely manner.* Able to handle high volume of
incoming and simultaneous calls.* Greets all intake patients
appropriately, processes intake paperwork efficiently and routinely
keeps patients informed regarding expected appointment delays
through patient rounding.* Updates Intake appointment schedule
(Protocall) by collaboration with Intake department in order to
maintain the integrity of the schedule in order to support
departmental efficiency.* Works closely with Intake and support
staff to communicate cancellations and changes.* Registers patients
efficiently and accurately within Epic.* Accurately communicates
with patients (and family members when appropriate) including
explanation of benefits, NWM policies for deposits and discounts,
and financial aid.Revenue cycle support:* Compiles daily case load
report for leadership staff to ensure optimal staffing and
productivity.* Tracks departmental outcomes for patient
improvement.* Audits charts for key information and provides
reports to management staff, ensuring compliance with JCAHO
requirements.Departmental Productivity Support:* Completes special
assignments and projects while consistently meeting targets,
timetables and deadlines while coordinating clerical work for the
department.* Shows proficiency in covering for all support
positions.* Attends staff meetings and contributes to department
process improvement
QualificationsRequired:* High school diploma or equivalent* Minimum
of 3 years experience in an office or customer service experience
in a health care setting* Basic knowledge of medical
terminologyPreferred:* Previous experience working in a behavioral
health treatment environment* Proficient in Microsoft office
applications* Excellent communication skills, ability to prioritize
work flow continuously and multitask efficientlyEqual
OpportunityNorthwestern Medicine is an affirmative action/equal
opportunity employer and does not discriminate in hiring or
employment on the basis of age, sex, race, color, religion,
national origin, gender identity, veteran status, disability,
sexual orientation or any other protected status.
Keywords: Northwestern Medicine, Elgin , Administrative Specialist, Rehab Sports Medicine, Full Time, Healthcare , Woodstock, Illinois
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