ElginRecruiter Since 2001
the smart solution for Elgin jobs

Virtual Customer Service Manager-French Bilingual

Company: mommy jobs online
Location: Elgin
Posted on: June 14, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLShannonD when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommy jobs online, Elgin , Virtual Customer Service Manager-French Bilingual, Executive , Elgin, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Project Manager II
Description: Ryan Companies US, Inc. br br Project Manager II br br Chicago, IL br br General Info br br Job Type: Full-Time br br Minimum Years of Experience Required: 6 br br Years of Education (more...)
Company: Ryan Companies US, Inc.
Location: Chicago
Posted on: 06/27/2019

Front Desk Manager - Sheraton Grand Chicago - (19081873)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Chicago
Posted on: 06/27/2019

Apprentice General Manager
Description: Apprentice General Manager Description When Chipotle first opened its doors in 1993, the idea was simple: show that food served fast didn't have to be a typical fast-food experience. More than two (more...)
Company: Chipotle Mexican Grill
Location: Mount Prospect
Posted on: 06/27/2019


Apprentice General Manager
Description: Apprentice General Manager Description When Chipotle first opened its doors in 1993, the idea was simple: show that food served fast didn't have to be a typical fast-food experience. More than two (more...)
Company: Chipotle Mexican Grill
Location: Munster
Posted on: 06/27/2019

Service Manager
Description: Marquette Management Inc., www.marquettemanagement.com is looking for a Service Manager at our Vernon Hills, IL location. br br The Service Manager position plays a key role in effectively accomplishing (more...)
Company: Marquette Management
Location: Des Plaines
Posted on: 06/27/2019

Product Manager
Description: We Are Hiring Have you heard Ascension, one of the largest healthcare organization in the country, is making a shift in their IT spacHave you heard Ascension, one of the largest healthcare organization (more...)
Company: Ascension
Location: Chicago
Posted on: 06/27/2019

Technical Program Manager, Analytics
Description: Hireology's technology empowers businesses to build great teams. Over the last nine years, we've grown from a startup to a market-leading organization with over 200 team members, and we've created an (more...)
Company: Hireology
Location: Chicago
Posted on: 06/27/2019

Business Development Manager
Description: Description: br Frasco, Inc. is an Enterprise-Wide Solutions Provider and Leader in the Industry Become a Part of our Growing Team ABOUT US: Frasco Profiles is a division of Frasco, Inc. a full-service (more...)
Company: Frasco Inc
Location: Naperville
Posted on: 06/27/2019

Controller/Finance Director
Description: Controller/Finance Director Job Description Spinning Wheel Brands is searching for an experienced Controller to oversee all accounting and financial activities. The candidate will be responsible for management (more...)
Company: Spinning Wheel Brands
Location: Chicago
Posted on: 06/27/2019

Regional General Manager
Description: Regional General Manager The position of Platform Manager is responsible for the overall success of multiple dealerships by effectively managing the dealerships' staff, planning and developing short and (more...)
Company: Napleton Corporate
Location: Chicago
Posted on: 06/27/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Elgin RSS job feeds